At 04:00 AM 2/4/01 -0800, [email protected] wrote: >Just received my copy of Clooz. Unfortunately when I install, it first asks >for the serial number [on the back of the jewel case] and then the password. >Neither of these things are mentioned anywhere I can find, not on the CD, not >on the jewel case, not on my order paperwork and not in the manual. > >So now the computer thinks Clooz is installed but the icon is not up, nothing >I click on will bring up the program and putting the installation CD back in >only prompts another request for the elusive password. > >I have sent two emails to Clooz support with no replies. The serial number is on a white label on the shrinkwrap. Perhaps you threw that away without realizing it. I answered your e-mail this morning. I was in Dallas from Thursday-Sunday for a GenTech conference. I'm the only person in my company and I didn't get a chance to check my e-mail while I was gone. The computer does not think Clooz is installed as you can't install it without the serial number. When I answered you, I told you that you need the serial number that is on the shrinkwrap. If you threw it away and can't retrieve it, I'll need you to register your software with me so I can give you a new serial number. You didn't include your name in the e-mail, so I can't check to see if you bought it from me. If you didn't, you can fax your receipt to me at 734-354-6442 and then I can give you a new serial number. Liz Kelley Kerstens, CGRS Ancestor Detective, LLC http://www.ancestordetective.com Creator of Clooz, http://www.clooz.com Editor of Genealogical Computing, http://www.ancestry.com