I agree R.D. Cummings wrote: > For those new to the list or who have just recently purchased the > CLOOZ program. > > I have never purchased a software program in which I have received > such excellent and timely answers to my requests for assistance. > > Liz does an outstanding job of keeping us informed of program > updates and helping everyone with their questions. > > > THANKS Liz!!! > > RD Cummings > > >>> ----- Original Message ----- >>> From: "Elizabeth Kelley Kerstens, CGRS" >> > <[email protected]> > >>> To: <[email protected]> >>> Sent: Wednesday, November 29, 2000 12:55 PM >>> Subject: Re: [Clooz] tech support >>> >>> >>>> At 01:44 PM 11/29/00 -0500, Kim Paterson wrote: >>>> >>>>> Having recently purchased Clooz, I am not familiar with all >>>> > its > >>> terminology. >>> >>>>> I have not been able to import my list of people from The >>>> > Master > >>> Genealogist >>> >>>>> and have sent tech support two emails, over a two week time, >>>> > and > >>> have had no >>> >>>>> response from them. >>>>> >>>>> How does one get support? Or, is this the full extent of it? >>>> >>>> I responded to your e-mail of 17 November on 21 November. I >>> > was > >>> out of >>> >>>> town, which is the only reason for the delay. Apparently you >>> >>> didn't get my >>> >>>> response? I hit reply to your e-mail address. You get support >>> > just > >>> like you >>> >>>> did and I responded as soon as I could. I always answer >>> > e-mails as > >>> quickly >>> >>>> as I can get to them. >>>> >>>>> I was successful in exporting out of TMG into an excel sheet >>>> >>> using the comma >>> >>>>> delimited File Type. I then made what I thought were the >>>> > correct > >>> headings >>> >>>>> ie: PersonalID,Surname,Given,BirthYear,DeathYear. (TMG has >>>> > not > >>> marriage year >>> >>>>> export). It will not import--tells me my ID # are not >>>> > numerical > >>> after >>> >>>>> 563--I have checked, rechecked all 2217 of them and they all >>>> >>> appear the same >>> >>>>> as the first 562. Then it spouts another error message. >>>> >>>> Page 25 of the Manual says the headings should be: >>>> PersonID,Surname,Given,BirthYear,DeathYear >>>> You have "PersonalID", which won't work. >>>> >>>> Also, the error message is very helpful. You need to look at >>> > the > >>> ID number >>> >>>> that it gives you and somewhere in that line or one >>> > immediately > >>> adjacent to >>> >>>> it, you have too many or too few commas. You must have the >>> > same > >>> amount of >>> >>>> commas in every line, and the number needs to equal the number >>> > of > >>> commas in >>> >>>> the first row with the field names. This is a very helpful >>> > error > >>> message as >>> >>>> it points you right to the line with the problem. >>>> >>>> I'm sorry you have had trouble reaching me. I'm one of one in >>> > my > >>> business >>> >>>> and try to be as responsive as possible. I answered your >>> > e-mail > >>> and don't >>> >>>> know why you didn't get it. >>>> >>>> Liz Kelley Kerstens, CGRS >>>> Ancestor Detective, LLC >>>> http://www.ancestordetective.com >>>> Creator of Clooz, http://www.clooz.com >>>> Editor of Genealogical Computing, http://www.ancestry.com >>>> >>>> ______________________________ >>> >> Liz Kelley Kerstens, CGRS >> Ancestor Detective, LLC >> http://www.ancestordetective.com >> Creator of Clooz, http://www.clooz.com >> Editor of Genealogical Computing, http://www.ancestry.com >