For those new to the list or who have just recently purchased the CLOOZ program. I have never purchased a software program in which I have received such excellent and timely answers to my requests for assistance. Liz does an outstanding job of keeping us informed of program updates and helping everyone with their questions. THANKS Liz!!! RD Cummings > >----- Original Message ----- > >From: "Elizabeth Kelley Kerstens, CGRS" <[email protected]> > >To: <[email protected]> > >Sent: Wednesday, November 29, 2000 12:55 PM > >Subject: Re: [Clooz] tech support > > > > > > > At 01:44 PM 11/29/00 -0500, Kim Paterson wrote: > > > >Having recently purchased Clooz, I am not familiar with all its > >terminology. > > > >I have not been able to import my list of people from The Master > >Genealogist > > > >and have sent tech support two emails, over a two week time, and > >have had no > > > >response from them. > > > > > > > >How does one get support? Or, is this the full extent of it? > > > > > > I responded to your e-mail of 17 November on 21 November. I was > >out of > > > town, which is the only reason for the delay. Apparently you > >didn't get my > > > response? I hit reply to your e-mail address. You get support just > >like you > > > did and I responded as soon as I could. I always answer e-mails as > >quickly > > > as I can get to them. > > > > > > >I was successful in exporting out of TMG into an excel sheet > >using the comma > > > >delimited File Type. I then made what I thought were the correct > >headings > > > >ie: PersonalID,Surname,Given,BirthYear,DeathYear. (TMG has not > >marriage year > > > >export). It will not import--tells me my ID # are not numerical > >after > > > >563--I have checked, rechecked all 2217 of them and they all > >appear the same > > > >as the first 562. Then it spouts another error message. > > > > > > Page 25 of the Manual says the headings should be: > > > PersonID,Surname,Given,BirthYear,DeathYear > > > You have "PersonalID", which won't work. > > > > > > Also, the error message is very helpful. You need to look at the > >ID number > > > that it gives you and somewhere in that line or one immediately > >adjacent to > > > it, you have too many or too few commas. You must have the same > >amount of > > > commas in every line, and the number needs to equal the number of > >commas in > > > the first row with the field names. This is a very helpful error > >message as > > > it points you right to the line with the problem. > > > > > > I'm sorry you have had trouble reaching me. I'm one of one in my > >business > > > and try to be as responsive as possible. I answered your e-mail > >and don't > > > know why you didn't get it. > > > > > > Liz Kelley Kerstens, CGRS > > > Ancestor Detective, LLC > > > http://www.ancestordetective.com > > > Creator of Clooz, http://www.clooz.com > > > Editor of Genealogical Computing, http://www.ancestry.com > > > > > > ______________________________ > > Liz Kelley Kerstens, CGRS > Ancestor Detective, LLC > http://www.ancestordetective.com > Creator of Clooz, http://www.clooz.com > Editor of Genealogical Computing, http://www.ancestry.com