I have had no trouble with Ancestry.com. Several months ago, prior to the expiration of my membership, I received a courteous call from them asking if I wished to renew. Perhaps what was once a problem has been corrected and no longer exists. Hortense Wilkinson

Yes, it appears that Ancestry.com have realised that they had a massive problem. It was several months ago that I, and many others, started lodging claims for unauthorised debits. They were so overwhelmed with requests for credits, that they now appear to have done a complete turn-around - not only sending a message but phoning customers about their renewals, as well. Mind you that is just getting back to normal, courteous business practice, something they used to be excellent at in years past (I have dealt with Ancestry as distinct from Ancestry.com for close to twenty years). Amazing what a bunch of consumers can achieve. And good to see Ancestry.com make amends. Lance -----Original Message----- From: Hortense Wilkinson [mailto:[email protected]] Sent: Saturday, 28 April 2001 9:02 AM To: [email protected] Subject: [Clooz] Ancestry.com subscription I have had no trouble with Ancestry.com. Several months ago, prior to the expiration of my membership, I received a courteous call from them asking if I wished to renew. Perhaps what was once a problem has been corrected and no longer exists. Hortense Wilkinson --- Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.250 / Virus Database: 123 - Release Date: 18/04/01