Anyone who has subscribed to Ancestry.com search facility needs to be aware that Ancestry will automatically renew your subscription whether you ask for it or not! You may receive no advice from them that they have done so. They will automatically charge it to whatever credit card you originally used. If you do not intend to renew your current subscription, make sure you advise them well in advance - many times! It has taken me over three months to finally have an unauthorised charge to my credit card reversed. And many others have suffered the same fate I have learnt from other postings on the many lists I subscribe to. To ensure cancellation of your Ancestry.com membership, subscription charges, or cancellation of your paid membership, if you live in the U.S. contact Account Services at 1-800-262-3787. They are available Monday - Friday 8am to 5pm MDT. If this fails to bring the required action, mailto:[email protected] (use that if you live overseas). And as a last resort, contact the Better Business Bureau in Utah at: http://ike.hurdmanivr.com/salt/index.html While on this site you can also bring up a not too favourable report about Ancestry.com, by using the business name search on the front page. Due to the huge number of complaints (Ancestry's own words to me) they now appear to be sending out messages to subscribers BEFORE their subscription expires. A normal business practice that you would expect would have been in place long before they got themselves into such a mess with their subscribers. But don't wait for the message - unsubscribe before the due date! Lance --- Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.250 / Virus Database: 123 - Release Date: 18/04/01