At 09:36 PM 6/14/2006, Dick Davis wrote: >So, will you share and help us build the knowledge of the new version by >posting and the results or responses here so that all can benefit from the >questions / request for support of one? Only if it applies to a majority of people. Some people have unique computer issues and the issue won't benefit anyone but the user. That's the case with Debbie, who is unable to even create a Clooz database and I don't know why. Most people have no problem with this. I'm still waiting to hear from my programmer, but he has surfaced, he's just still on vacation. It was a planned 6 week vacation, but we didn't plan that he'd be out of touch this long. So, he should be back home in the next two weeks and then we should start to get resolution on some of the nagging Clooz issues. >Dick Davis >Messenger AOL: DDavis5310, Yahoo: DickDavis60, MSN: FDDavis53@hotmail.com > >-----Original Message----- >From: Elizabeth Kelley Kerstens, CG, CGL [mailto:liz@ancestordetective.com] >Sent: Wednesday, June 14, 2006 8:38 AM >To: Clooz-L@rootsweb.com >Subject: Re: [Clooz] Trouble in creating Clooz files > >Debbie, customer support for Clooz is free. The list would not know >how to help you, especially since Clooz 2 is so new. Additionally, >you didn't give any of the error messages you received so even I >can't help you. Please reply to me off list and give me the error >messages you're receiving and the step by step process that you are >taking to try to make a Clooz file. > >Have you read the online help or the free downloadable manual? > >At 08:54 PM 6/13/2006, Deebie Freeman wrote: > >Hello Everyone, > > > >I have installed Clooz 2. I have Legacy 6 Deluxe. Today I installed > >the latest Windows updates. I have XP service pack 2. > > > >My Legacy files are in multiple family files. I am trying to create > >a Clooz file per Legacy File. > > > >I tried to created a Clooz file. I did not work. > > > >I then created a GEDCOM from Legacy. Then tried to create a Clooz > >file from that. No luck. > > > >I keep getting multiple error messages. > > > >Any suggestions? > > > >I can't seem to create a Clooz file. > > > >Thank You, > >Debbie Freeman > > > > > >============================== > >Search the US Census Collection. Over 140 million records added in the > >last 12 months. Largest online collection in the world. Learn more: > >http://www.ancestry.com/s13965/rd.ashx > > > >Liz Kelley Kerstens, CG, CGL @>---- >Ancestor Detective, LLC >http://www.ancestordetective.com >Creator of Clooz, http://www.clooz.com >Editor of Genealogical Computing, http://www.ancestry.com >Editor of NGS NewsMagazine, http://www.ngsgenealogy.org > > >============================== >Search Family and Local Histories for stories about your family and the >areas they lived. Over 85 million names added in the last 12 months. >Learn more: http://www.ancestry.com/s13966/rd.ashx > > > > >============================== >Jumpstart your genealogy with OneWorldTree. Search not only for >ancestors, but entire generations. Learn more: >http://www.ancestry.com/s13972/rd.ashx Liz Kelley Kerstens, CG, CGL @>---- Ancestor Detective, LLC http://www.ancestordetective.com Creator of Clooz, http://www.clooz.com Editor of Genealogical Computing, http://www.ancestry.com Editor of NGS NewsMagazine, http://www.ngsgenealogy.org

I don't know if this would apply, but when Debbie explained her problem, it sounded to me like something similar that just happened to me when I did a Windows XP update. However, since both Legacy 6 and Clooz work on the same principle with the database, maybe it's something that has to do with creating a database as well as trying to add to one. After I did a Windows XP update last week, I got an error message when I tried to add new people. I found the solution at Legacy's site: http://www.legacyfamilytree.com/helpError400.asp I'm not saying that this is the problem, but thought that perhaps the same error caused by the Windows file causes a problem in the Clooz program, too. They have you download an old version of the particular file and put it in a place that Legacy will use.