At 12:45 PM 11/25/2005, Clint Crocker wrote: >Another view which supports the comments below. With a great deal >of respect. I submitted a question last week to you directly. The >response was to your question not mine. Rather than pursue the >issue, the matter was dropped. >Please have a great day. > >Clint Crocker Clint, I responded to your request and told you one possible cause of the problem. I also said that without more information, I didn't know a reason why you were having the problem you were. If you're still having the problem, why drop it? I wasn't rude to you or to anyone else, for that matter. I try to be as helpful as I can. Your customer support is free, which is more than you can say for a lot of software programs. If some of you think my answers are not proper or patronizing, I am sorry. I am a matter-of-fact kinda gal and am also very busy. I try to answer everything I can with the information you need, which is what I did in the case below. The answer was not as described by Phil, it was straight forward and honest. Why are some of you reading emotion into an e-mail message where no emotion is intended? I am responding to questions in the way that I am capable. That's all I have to offer. So how about we get back to dealing with Clooz issues on this list and stop picking on the verbage I use in my e-mails. If you're not getting the support you need, let me know off-list. >Elizabeth, > >You may feel the need some time to review this answer. <vbg> > >It is not a very helpful answer to what I consider to be a very >reasonable question. > >Your answer, smacks of granny sucking eggs, and looks remarkably >patronising, even if that was not your intent. > >I will refrain from further comment, but ask that you re-consider >your reply on another day. > >I hope you do not take umbrage at my view. > >Phil. >At 14:22 25/11/2005, Elizabeth Kelley Kerstens, CG, CGL wrote: > >This is not a glitch. Each database in Clooz is a completely >separate database. If you had two different genealogy program >databases, the same thing would happen. That's why you keep >different databases. If you want all the numbers not to duplicate, >you need to keep just one database. This is how databases operate. > > >============================== >View and search Historical Newspapers. Read about your ancestors, find >marriage announcements and more. Learn more: >http://www.ancestry.com/s13969/rd.ashx >

I have only asked once for help and received my answer in what I think is a professional manner, but I read every email and am disappointed with the lack of graciousness by people who are receiving free help from the software developer. It is rude and uncalled for. Elizabeth is always quick to respond and to the point on her answers and I agree with her that if more dialogue is needed, take it off the list and do it privately. Daniela ----- Original Message ----- From: "Elizabeth Kelley Kerstens, CG, CGL" <liz@ancestordetective.com> To: <Clooz-L@rootsweb.com> Sent: Saturday, November 26, 2005 10:49 AM Subject: Re: [Clooz] Responses > At 12:45 PM 11/25/2005, Clint Crocker wrote: >>Another view which supports the comments below. With a great deal of >>respect. I submitted a question last week to you directly. The response >>was to your question not mine. Rather than pursue the issue, the matter >>was dropped. >>Please have a great day. >> >>Clint Crocker > > Clint, I responded to your request and told you one possible cause of the > problem. I also said that without more information, I didn't know a reason > why you were having the problem you were. If you're still having the > problem, why drop it? I wasn't rude to you or to anyone else, for that > matter. I try to be as helpful as I can. Your customer support is free, > which is more than you can say for a lot of software programs. If some of > you think my answers are not proper or patronizing, I am sorry. I am a > matter-of-fact kinda gal and am also very busy. I try to answer everything > I can with the information you need, which is what I did in the case > below. The answer was not as described by Phil, it was straight forward > and honest. Why are some of you reading emotion into an e-mail message > where no emotion is intended? I am responding to questions in the way that > I am capable. That's all I have to offer. So how about we get back to > dealing with Clooz issues on this list and stop picking on the verbage I > use in my e-mails. If you're not getting the support you need, let me know > off-list. > >>Elizabeth, >> >>You may feel the need some time to review this answer. <vbg> >> >>It is not a very helpful answer to what I consider to be a very reasonable >>question. >> >>Your answer, smacks of granny sucking eggs, and looks remarkably >>patronising, even if that was not your intent. >> >>I will refrain from further comment, but ask that you re-consider your >>reply on another day. >> >>I hope you do not take umbrage at my view. >> >>Phil. >>At 14:22 25/11/2005, Elizabeth Kelley Kerstens, CG, CGL wrote: >> >>This is not a glitch. Each database in Clooz is a completely separate >>database. If you had two different genealogy program databases, the same >>thing would happen. That's why you keep different databases. If you want >>all the numbers not to duplicate, you need to keep just one database. This >>is how databases operate. >> >> >>============================== >>View and search Historical Newspapers. Read about your ancestors, find >>marriage announcements and more. Learn more: >>http://www.ancestry.com/s13969/rd.ashx >> >

Daniela, I couldn't have said it better. Kathleen -----Original Message----- From: Daniela [mailto:danieoc@joimail.com] Sent: Saturday, November 26, 2005 4:24 PM To: Clooz-L@rootsweb.com Subject: Re: [Clooz] Responses I have only asked once for help and received my answer in what I think is a professional manner, but I read every email and am disappointed with the lack of graciousness by people who are receiving free help from the software developer. It is rude and uncalled for. Elizabeth is always quick to respond and to the point on her answers and I agree with her that if more dialogue is needed, take it off the list and do it privately. Daniela ----- Original Message ----- From: "Elizabeth Kelley Kerstens, CG, CGL" <liz@ancestordetective.com> To: <Clooz-L@rootsweb.com> Sent: Saturday, November 26, 2005 10:49 AM Subject: Re: [Clooz] Responses > At 12:45 PM 11/25/2005, Clint Crocker wrote: >>Another view which supports the comments below. With a great deal of