Maria, I require people to register with me because I provide free technical support. It's only fair to me as a business person that people that legitimately own the software get this free support. I'm also a one-person business and have to watch out for my business. Additionally, you can now download a demo version of Clooz for free, and then you can download the Clooz 1.22 patch for free, but you need the serial number to install it. If I wasn't careful, I'd be giving away my software. Like it or not, this is my livelihood and I have to protect my interests. So I insist that people provide proof of purchase. I'm not the only company that has this practice. I have always required that people send in their registration cards and there are many customers that have been able to do this. There aren't that many vendors that sell Clooz. I suggest that you contact Ancestry to see if you purchased it from them. They sell the most copies of Clooz. Ancestry will be happy to provide you with a copy of your receipt, as would any other vendor that sells Clooz. At 08:13 PM 1/9/01 -0800, Maria Adler wrote: >I am unable to remember where I purchased Clooz. And since I can't remember >where I purchased you won't allow me to upgrade my program. I found this >very unfair, there is now info on the disk holder containing any info. I >know there are many dishonest people out there but I am not one of them and >would appreciate being able to upgrade to the lastest additions to this >program > >Maria Adler Liz Kelley Kerstens, CGRS Ancestor Detective, LLC http://www.ancestordetective.com Creator of Clooz, http://www.clooz.com Editor of Genealogical Computing, http://www.ancestry.com