Maria: May I suggest that since you paid by either credit card or check, you reference those statements. Nobody pays cash for internet sales. And if neither of these options were used, how did you pay? Just trying to help. Bob M. ----- Original Message ----- From: "Elizabeth Kelley Kerstens, CGRS" <[email protected]> To: <[email protected]> Sent: Wednesday, January 10, 2001 7:56 AM Subject: Re: [Clooz] Unknown registered number > Maria, I require people to register with me because I provide free > technical support. It's only fair to me as a business person that people > that legitimately own the software get this free support. I'm also a > one-person business and have to watch out for my business. Additionally, > you can now download a demo version of Clooz for free, and then you can > download the Clooz 1.22 patch for free, but you need the serial number to > install it. If I wasn't careful, I'd be giving away my software. Like it or > not, this is my livelihood and I have to protect my interests. So I insist > that people provide proof of purchase. I'm not the only company that has > this practice. I have always required that people send in their > registration cards and there are many customers that have been able to do > this. There aren't that many vendors that sell Clooz. I suggest that you > contact Ancestry to see if you purchased it from them. They sell the most > copies of Clooz. Ancestry will be happy to provide you with a copy of your > receipt, as would any other vendor that sells Clooz. > > At 08:13 PM 1/9/01 -0800, Maria Adler wrote: > >I am unable to remember where I purchased Clooz. And since I can't remember > >where I purchased you won't allow me to upgrade my program. I found this > >very unfair, there is now info on the disk holder containing any info. I > >know there are many dishonest people out there but I am not one of them and > >would appreciate being able to upgrade to the lastest additions to this > >program > > > >Maria Adler > > Liz Kelley Kerstens, CGRS > Ancestor Detective, LLC > http://www.ancestordetective.com > Creator of Clooz, http://www.clooz.com > Editor of Genealogical Computing, http://www.ancestry.com >