I've written to Peter Calver about this, but I didn't think his reply was helpful enough to report here (although he was not UNhelpful). If listers would like me to copy it, then I am happy to, but I forwarded the problem with no identification of the original enquirer. Graham On 10/01/2014 11:30, Paul Bennett wrote: > Have you tried going via a third party re Peter Calver of Lost Cousins he must have some kind of contact with the powers that be there. > > Paul > > Sent from my iPad > >> On 10 Jan 2014, at 11:23, "Nuala" <nualacockburn@blueyonder.co.uk> wrote: >> >>> On 10/01/2014 09:24, Ruth J wrote: >>> Martin, thank you for posting your finding. >>> >>> I regret to say that I've still had no answer from Findmypast in spite of >>> sending a follow-up letter citing more hidden wills that I found. This was >>> a letter, not an error correction. >>> I would hope that the silence is because FMP is still considering ways of >>> righting the situation and not just ignoring my complaints. We have neither >>> a way of knowing how their complaints system works nor the person/office >>> designated to deal with things like this to whom we could address our >>> concerns directly. However, we do know that using the 'error correction' >>> method doesn't elicit a response. Assuming that the 'error correction people' >>> are the front row in a hierarchy of transcribers, palaeographers and >>> historians, if we draw FMP's attention to the will issue by letter each time >>> we come across a Hidden Will then, just maybe, attention will be given at >>> some point. >>> >>> It's very unbusinesslike of FMP to ignore letters of complaint. But hope >>> springs eternal. >>> Ruth >> Ruth, >> >> You posted the very reasonable reply you received from FMP on 30th >> December. What is the problem with their reply? >> >> Nuala >> >> ****************************** >> ATTENTION TO ALL:- When replying please remove the details that do not apply to your mail and change the SUBJECT LINE for best useage of ARCHIVED MATERIALS. >> ****************************** >> PLEASE keep your Anti-Virus and Anti-Malware software up to date. BEWARE of messages making it onto the List with a single URL. NEVER follow the link. It's usually from an infected source! >> ------------------------------- >> To unsubscribe from the list, please send an email to STAFFORDSHIRE-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > ****************************** > ATTENTION TO ALL:- When replying please remove the details that do not apply to your mail and change the SUBJECT LINE for best useage of ARCHIVED MATERIALS. > ****************************** > PLEASE keep your Anti-Virus and Anti-Malware software up to date. BEWARE of messages making it onto the List with a single URL. NEVER follow the link. It's usually from an infected source! > ------------------------------- > To unsubscribe from the list, please send an email to STAFFORDSHIRE-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message >