Hi there - I have ordered several birth and death certificates for San Francisco Co online and, with the exception of one death certificate (they didn't search the year I gave them), it has worked wonderfully. You usually get your requested item in less than 2 weeks. I would advise you to print your copy of your request so that if they mess up, you have proof of what you requested. Jenn Thomas, Antioch, CA jnfrjo1@aol.com