As described below by the FTM Team, and using the coupon, I ordered, online, what I thought was a Free Upgrade to my 2008 version. When it arrived, I installed it; after 2 weeks realized it was not working, and then caught the "14 Day Trial" written on the cover. I was disappointed, but figured I had misunderstood the upgrade promotion. Fortunately I had not removed my 2008 version and data, so just resumed using it. Now I am really confused. Susan....Lake Havasu City, AZ -----Original Message----- From: can-qc-missisquoi-bounces@rootsweb.com [mailto:can-qc-missisquoi-bounces@rootsweb.com] On Behalf Of Ernie Turner Sent: Saturday, November 01, 2008 6:02 PM To: can-qc-missisquoi@rootsweb.com Subject: Re: [CAN-QC-MISSISQUOI] A Free Upgrade to Family Tree Maker 2009 Listers; Has anyone received the upgrade listed below? I have been buying FTM updates for 4 or 5 years, but never received anything FREE. Does anyone have info? Ernie ...... Ontario ...... Canada ...... http://renrutii.tribalpages.com/?userid=renrutii&x=11&y=8 > From: cunningb@flash.net > To: can-qc-missisquoi@rootsweb.com; t0urgirl@yahoo.com > Date: Sat, 30 Aug 2008 08:33:13 -0500 > Subject: [CAN-QC-MISSISQUOI] A Free Upgrade to Family Tree Maker 2009 > > > A Free Upgrade to Family Tree Maker 2009 > > > Registered Owners of Family Tree Maker 2008 can obtain a free upgrade > to the new version released this week. The following was written by > The Generations > Network: > > For our valued Family Tree Maker 2008 customers: > > As we announced in an email to you earlier, we're giving our loyal > Family Tree Maker 2008 customers a free upgrade to 2009. Last year > around this time we released Family Tree Maker 2008. There was some > initial customer dissatisfaction with the functionality in that > release. We heard from customers who felt they didn't receive what > they were expecting. Over the past year, we've listened carefully to > their feedback and have added many new features in the form of free > patches which have been enthusiastically received. Family Tree Maker > 2009 has even more features and functions that were not in previous > patches. We listed some of these features in a previous post, along > with additional features that will be part of Version 2009 when they become available. > > In the next few weeks, Family Tree Maker 2008 registrants will receive > an email with a one-time-use coupon that can be redeemed for a free > version of Family Tree Maker 2009. We want you to be completely > satisfied and delighted with the product you have purchased. The > family history work you do is important, and we want to support you the best we can. > > Sincerely, > > The Family Tree Maker Team > > > > > ------------------------------- > To unsubscribe from the list, please send an email to > CAN-QC-MISSISQUOI-request@rootsweb.com with the word 'unsubscribe' > without the quotes in the subject and the body of the message _________________________________________________________________ ------------------------------- To unsubscribe from the list, please send an email to CAN-QC-MISSISQUOI-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Just pulled my FTM 2009 and realized the "14 day free trial" was for use of ancestry.com; the software itself is probably fine. I will just have to figure out how to re-install the 2009 version so that it recognizes the ancestry.com account I already have. Sorry for any confusion my experience my have caused. Susan -----Original Message----- From: can-qc-missisquoi-bounces@rootsweb.com [mailto:can-qc-missisquoi-bounces@rootsweb.com] On Behalf Of Susan Lecou Sent: Saturday, November 01, 2008 6:21 PM To: can-qc-missisquoi@rootsweb.com Subject: Re: [CAN-QC-MISSISQUOI] A Free Upgrade to Family Tree Maker 2009 As described below by the FTM Team, and using the coupon, I ordered, online, what I thought was a Free Upgrade to my 2008 version. When it arrived, I installed it; after 2 weeks realized it was not working, and then caught the "14 Day Trial" written on the cover. I was disappointed, but figured I had misunderstood the upgrade promotion. Fortunately I had not removed my 2008 version and data, so just resumed using it. Now I am really confused. Susan....Lake Havasu City, AZ -----Original Message----- From: can-qc-missisquoi-bounces@rootsweb.com [mailto:can-qc-missisquoi-bounces@rootsweb.com] On Behalf Of Ernie Turner Sent: Saturday, November 01, 2008 6:02 PM To: can-qc-missisquoi@rootsweb.com Subject: Re: [CAN-QC-MISSISQUOI] A Free Upgrade to Family Tree Maker 2009 Listers; Has anyone received the upgrade listed below? I have been buying FTM updates for 4 or 5 years, but never received anything FREE. Does anyone have info? Ernie ...... Ontario ...... Canada ...... http://renrutii.tribalpages.com/?userid=renrutii&x=11&y=8 > From: cunningb@flash.net > To: can-qc-missisquoi@rootsweb.com; t0urgirl@yahoo.com > Date: Sat, 30 Aug 2008 08:33:13 -0500 > Subject: [CAN-QC-MISSISQUOI] A Free Upgrade to Family Tree Maker 2009 > > > A Free Upgrade to Family Tree Maker 2009 > > > Registered Owners of Family Tree Maker 2008 can obtain a free upgrade > to the new version released this week. The following was written by > The Generations > Network: > > For our valued Family Tree Maker 2008 customers: > > As we announced in an email to you earlier, we're giving our loyal > Family Tree Maker 2008 customers a free upgrade to 2009. Last year > around this time we released Family Tree Maker 2008. There was some > initial customer dissatisfaction with the functionality in that > release. We heard from customers who felt they didn't receive what > they were expecting. Over the past year, we've listened carefully to > their feedback and have added many new features in the form of free > patches which have been enthusiastically received. Family Tree Maker > 2009 has even more features and functions that were not in previous > patches. We listed some of these features in a previous post, along > with additional features that will be part of Version 2009 when they become available. > > In the next few weeks, Family Tree Maker 2008 registrants will receive > an email with a one-time-use coupon that can be redeemed for a free > version of Family Tree Maker 2009. We want you to be completely > satisfied and delighted with the product you have purchased. The > family history work you do is important, and we want to support you > the best we can. > > Sincerely, > > The Family Tree Maker Team > > > > > ------------------------------- > To unsubscribe from the list, please send an email to > CAN-QC-MISSISQUOI-request@rootsweb.com with the word 'unsubscribe' > without the quotes in the subject and the body of the message _________________________________________________________________ ------------------------------- To unsubscribe from the list, please send an email to CAN-QC-MISSISQUOI-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message ------------------------------- To unsubscribe from the list, please send an email to CAN-QC-MISSISQUOI-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message