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    1. [CAN-BC] FTM 9.0 problem
    2. Pam Thomson
    3. If you use Family Tree Maker 9.0, you will want to read this message. Thanks, Stella, for sending it to me. Dear Family Tree Maker 9.0 Customer, We've set a high quality standard for ourselves over the eleven years we've been developing Family Tree Maker, and we do extensive testing before every release. As with all software programs, occasionally a problem is discovered after the program has been released. When this occurs, we evaluate the severity of the issue, and if the problem is serious, we fix the error and release an update. Unfortunately we have discovered a problem with version 9.0 that may occur when working with source citations. We are currently working on a solution that you will be able to download from our Web site. We will advise you as soon as it becomes available. For more information, please use your Web browser and navigate to: http://www.Genealogy.com/help. In the meantime, to ensure the safety of your family data, we suggest that you make a backup copy of your Family File (by choosing File-Backup Family File from within Family Tree Maker). There is no reason to stop using Family Tree Maker 9.0. However, until you download and install the update, we suggest you avoid the following: 1) Appending or merging files (by choosing File-Append/Merge Family File) 2) Using the Copy/Export command (by choosing File-Copy/Export Family File or File-Copy/Export Individuals) 3) Compacting files (by simultaneously pressing the Ctrl, Alt and C keys on your keyboard) 4) Running the Family File Checker with Fixer (by holding down the Ctrl, Alt, Shift keys and pressing the Left Arrow key on your keyboard) Please accept my apology for any inconvenience or difficulty this may cause. I assure you that we are working to resolve this matter as quickly as possible. For the most up-to-date information on this issue, visit http://www.Genealogy.com/help. Sincerely, Rob Armstrong General Manager Genealogy.com -- Pam Fairweather Thomson in BC, Canada Researching Fairweather & Todrick mailto:pamthom@intergate.ca

    10/21/2001 12:09:41