You think Sacramento is slow. In March of 1999 the VA in Oakland Ca gave me a file number and told me there was a backlog. I called them Dec 99, twice in 2000, still a backlog. Last week I called and was told the records came thru and were returned to the National Archives in San Bruno!!! VA told me if I didn't get a copy then they were lost in the mail and I would have to start the process over again.