If you are looking for a viatl record in Alameda County I would suggest that you use the County's web site and order online or via mail using the site info. When I go into their office to order a record I either receive the record then and there, or it is mailed to me and I receive it within a week or two. I've heard from some people that they ordered records via the mail and got them back promptly. http://www.acgov.org/ Cat Nielsen