George, I am not sure of Comcast, but I believe I have an answer for you. Highspeed uses postini as their spam filter software, which does the same thing.. But when we loginto this site, we can go to the " Junk Email Settings " at the top of the page, and then go to the bottom of the page and follow the directions: our page looks like this: Sender Lists Approved Addresses will allow senders to bypass the junk email filters. Blocked Addresses will keep messages from reaching your inbox. Are you trying to approve an email mailing list or newsgroup? Yes Button Approved Senders To approve email from an entire domain, enter addresses in the form "domain.com". I don't no if this is the same as in Comcast but, if it is, in the approved senders list, list rootsweb.com and any other common list that you have in your own filters. I agree, it's a pain in the rear....but that is what I have found to play their game. Jimmie ----- Original Message ----- From: List Manager <GeorgeWDurman@comcast.net> To: <BROYLES-L@rootsweb.com> Sent: Wednesday, October 29, 2003 10:08 PM Subject: [BROYLES] ATTENTION All Comcast Users! READ THIS! > I am a Comcast Cable Net user. Yesterday, I found out that > Comcast has installed a SPAM filter that is filtering all of our > email before we have a chance to see it. > > Now, in itself, that's not a bad thing. The bad thing is that > Comcast did NOT notify ANY of its users that it was using > a Spam Filter. And THAT leads to problems. > > Comcast filters out of what its anti-spam software thinks > is SPAM. It then places it in a mailbox for you, so that you > can look through it and save anything that is not SPAM. OK > so far. But, since Comcast didn't notify us it was doing this, > we didn't know to go to the website and check the filtered > email and DELETE it from the spam mailbox. Are you > ahead of me? Do you see the problem? I'm sure that some > of you have already figured out that for someone who daily > receives hundreds of emails, that spam mailbox could fill up > quickly, and THAT eats up your allowed space of 10 Mb > of files. So, what happens then? > > You download your email several times a day, knowing > that you must keep your mailbox at Comcast emptied. > But, you don't know about the Spam Mailbox and all of > a sudden you've used up your 10 Mb of space. Any more > emails you receive are bounced back by Comcast saying > that your mailbox is full. I've had several Comcast users > who were unsubscribed from Rootsweb Lists because of > excessive bounces. Some of those users swore their mail > boxes were empty! They were! But, their Spam Mailbox > was full! > > To me, this is one of the most perfect examples of how > companies have no regard for their customers. Comcast > didn't even see fit to notify us about its "new" Spam > Filter, let alone tell us how to manage it. > > Go to: <www.comcast.net> > > On the left side, under "Toolbox", click on "Mail". > > Log in with your User Name and Password. > > At the top left, where it says "Change Folders", click on > the down arrow and choose "Trash". There you will > find all the emails that Comcast filtered out for you. > Look through them to make sure there's nothing there > you want to have delivered. > > Next, at the top right, click on "Service Center". > > In he middle of the window, slightly to the left, you will > see "Set E-Mail Screener". Click on it. > > You will get a window telling you if the "Email Screener" > is OFF or ON. You decide what you want to do at this > point. If it is ON, there will be a link to click to make > adjustments to the screener. > > It's up to you how you manage your account at Comcast. > I just though that many of you might not know what > Comcast is doing with its Spam Screener. Forewarned > is forearmed. > > Regards, > SgtGeorge > George W. Durman > List Manager > > > > ==== BROYLES Mailing List ==== > You can contact the List Manager at: > broyles-admin@rootsweb.com > > ============================== > To join Ancestry.com and access our 1.2 billion online genealogy records, go to: > http://www.ancestry.com/rd/redir.asp?targetid=571&sourceid=1237 > > >