On Sat, 13 Mar 2010 19:32:44 -0000 "Polly Rubery" <polly@rowberry.org> wrote: Hello Polly, > I haven't noticed anything about any refund - where did you spot that? >From the website, as quoted by yourself; <We have been advised that there is no clear remit in statute for charging for a service to check additional index references, or to retain partial fees.> The important bit being "or to retain partial fees." That means they give you all your money back if they can't supply a certificate. -- Regards _ / ) "The blindingly obvious is / _)rad never immediately apparent"

Brad wrote: <We have been advised that there is no clear remit in statute for charging for a service to check additional index references, or to retain partial fees.> The important bit being "or to retain partial fees." That means they give you all your money back if they can't supply a certificate.<< That's your reading of it, I take it to mean that they will retain all of it...:-(! They say they cannot search without covering the cost, so it's fairly obvious that they are not going to return the fee if the certificate isn't found, as otherwise how do they cover the cost of the search - far more than supplying a certificate with a given GRO reference?! I am not usually a "half-empty glass" pessimist, but in this case even I am not optimistic! Polly -- Regards _ / ) "The blindingly obvious is / _)rad never immediately apparent" ------------------------------- To unsubscribe from the list, please send an email to BRISTOL_AND_DISTRICT-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

On Sat, 13 Mar 2010 21:11:19 -0000 "Polly Rubery" <polly@rowberry.org> wrote: Hello Polly, > That's your reading of it, I take it to mean that they will retain all Possibly I'm misinterpreting it, but to take money from us, then *not* supply a cert *would* be illegal. > the certificate isn't found, as otherwise how do they cover the cost > of the search - far more than supplying a certificate with a given GRO In part, costs are defrayed by making a price increase. IOW, every payment includes a small(?) amount that's used to cover costs on unsuccessful searches and consequent refunds. > I am not usually a "half-empty glass" pessimist, but in this case even > I am not optimistic! Like Roy (Stockdill), I'm cynical about lots of things. -- Regards _ / ) "The blindingly obvious is / _)rad never immediately apparent"