Hi Jan The only thing that you can do is to put the reference *exactly* as given in the GRO index - at least that way they can't charge you anything. If you make up a reference they will just take your money and you won't get a certificate... But even if it is not correct, then at least it is their mistake, so they can't charge you for it.... And I have found the few times that this has happened to me that they did manage to find the correct certificate - remember that for that birth they are no longer using the GRO reference anyway but the EAGLE system...so they should be able to find it for you. And just to remind you all that there will be no reference checking after the weekend.... Polly ----- Original Message ----- From: "Jan R" <tartania99@hotmail.co.uk> To: "Rootsweb Bristol & District" <bristol_and_district@rootsweb.com> Sent: Thursday, April 01, 2010 9:56 PM Subject: Re: [B&D] Ordering a birth certificate when GRO index reference isn't correct Thanks Liz, Brad and Pat for your quick replies. (Pat - yes, that's why I was trying to do it online ;o) So in the usual part of the form, I would put the district/vol/page I think is most likely - then click on "reference checking" and put in something they can check, like her father's name - then I can give some other combinations of district/vol/page for them to look for... Is that correct? Does it matter if I give them district/vol/page combinations that don't exist? Jan