This seems very strange to me as I have used FamilyTreemaker for several years without problem. I don't subscribe to genealogy Library as I rarely used it but my sister loves it. Must be a recent development. Roberta ----- Original Message ----- From: "Donna Hinson" <dhinson@kellnet.com> To: <BOWER-L@rootsweb.com> Sent: Thursday, March 22, 2001 8:12 AM Subject: Re: [BOWER] CHAT: Family TreeMaker > Is there any additional info on FamilyTreemaker? > > > > Colleen Pustola wrote: > > > Hi everyone, > > > > Once again I find myself having to do a mass mailing to my lists. I've > > just received and confirmed, a message that I received through one of > > the lists I maintain. Something is going on over at > > familytreemaker.com, genforum.com and genealogy.com (Genealogy > > Library). Admittedly, I don't quite have a full grasp of everything > > that's happening, but something negative is DEFINITELY in the happening > > and you need to be forewarned. > > > > If you have not subscribed, and are considering it ... please > > INVESTIGATE FIRST! There are a ton of recent complaints at > > <http://genforum.genealogy.com/genlibrary/>. > > > > Below is the message I received this morning and followed up on. You > > might want to do the same: > > > > "Familytreemaker (FTM) (Genealogy.Com) is on the run. They are not > > returning customers' emails and are not answering the phone. When they > > do answer their phone, they promise to call back and don't. FTM is still > > pushing their products by continuing to answer the sales line, but > > neglecting existing customers by NOT answering the customer service > > line. This is fundamental dishonesty. I believe FTM customers are within > > their rights to use whatever means possible to get the attention of FTM. > > I intend to hit them where it hurts until I receive a return phone > > call. This will include brokerage houses and retail sales outlets and > > genealogy societies and publishers. > > > > "I bought my Family Tree Maker software at Sam's. I intend to contact > > every company I can find in thr FTM supply line, including distributors. > > Also, contact every genealogical society and every genealogical > > publication. Just so these people can read about it themselves, I'm > > including the site addresses. > > > > http://genforum.genealogy.com/genlibrary/ > > http://genforum.genealogy.com/genforum/ > > > > "Toy giant Mattel Inc. owns Genealogy.Com along with partners, A&E > > Television Networks, Hearst Corp., Thomas H. Lee Partners, and Weston > > Presidio Capital. The genealogy Web site was set by The Learning Co.'s > > Broderbund unit. Call your broker. I smell another dot com business > > failure, don't you?" > > > > Hugh > > > > +++++++++++++++++++++++++++++++++++++ > > > > If you have comments to make to this message and elect to make them to > > everyone, please be sure to start your subject line with CHAT: so that > > those people electing not to read this thread can simply delete the > > message. I will ask that you please read what's happening before you > > make comments. > > > > Newbies, you especially need to be careful. The sites mentioned in this > > mentioned have previously been reputable. They are the makers of a > > major genealogy program you see in stores (FamilyTree Maker). > > > > I wish you all a marvelously magical Monday! :) > > > > Colleen > > > > ==== BOWER Mailing List ==== > > Bower Cottage, sister site to the Bower Family Homestead, homesites of > > the Bower research group -- http://bowercommunity.com/cottage > > > ==== BOWER Mailing List ==== > To post messages to the Bower discussion list, send them to > BOWER-L@rootsweb.com > >