If it worked and yet is inappropriate for such things, Lauren, I do believe that STAFF will tell us that here. IF Elaine is staff, she will give the official position. She has not done this yet. It makes sense, yes, but if something has been done wrong which requires a change in behavior, STAFF should tell us that so that the rest of us do not make the same error. If you are a volunteer assistant to Elaine, please identify yourself as such. If the information you provide below is official STAFF information, I would really like to hear STAFF tell us that. Margaret At 12:37 PM 11/17/2006, you wrote: >Dear Judy: > >They do not know anything with regard to ADMIN issues as they are >there to support the paying customers who USE the boards, not the >Volunteers that maintain the integrity of the boards. They are not >trained on our issues. It is inappropriate for Admins to use these >customer support lines for our issues. If it were appropriate, the >phone numbers would be provided on our Help Pages. They are not. >There is not a phone bank of paid staff dedicated to support Volunteer >Admins. It sounds like a customer service agent attempted to assist >you, even though your call was beyond their purview. > >Please use the appropriate methods for Board ADMIN Support and do not >call the CUSTOMER support lines. > >1) Peer to peer support via Boards Admins Board and List >2) Help Desk at Rootsweb.com (no matter if Ancestry view or Rootsweb) >3) messageboards@rootsweb.com to contact the Message Boards Coordinator > > >Getting angry and ranting only compounds matters, rather than helps >them. This list is for peer to peer support -- it is not for >complaining about STAFF, nor the volunteers at the Rootsweb Help Desk. > >Please bear in mind how very few employees there are that support the >resources at Rootsweb... programmers/techies included. You can count >them on ONE hand. >Things may seem to move slowly... but they do move. The Boards have >been being worked on the last few nights. > >If you are frustrated... take a break from the boards. They will be >here in a week and the issues may have resolved by then. > >Cheers, > >Lauren