Dear Judy: Ancestry.com telephone numbers for "technical services" or "customer support" are not informed regarding technical issues for ADMINS. Nor is it appropriate for us to call such numbers for ADMIN Support or Board issues. If you check the Help Pages for Board Administration, you will not find any directives to make telephone calls in the procedures for Board Admins. The appropriate method is to write to messageboards@rootsweb.com with our reports, requests for rulingss and etc. regarding the Boards, regardless if we access them by the Rootsweb or the Ancestry.com "skin"/interface. To do so, puts you DIRECTLY in touch with the Message Boards Coordinator -- Elaine, who does know the status of the boards and needs to know of issues with them. Alternatively, one may report to the Rootsweb Help Desk and the post will be directed to the Message Boards Coordinator to have addressed, when necessary and appropriate. As for getting any offishul messages or response from STAFF on this list, please remember that this is a *peer to peer* support list. STAFF rarely ever posts here, nor should we expect them to. I have found STAFF to be extremely responsive to my reports, questions and requests for rulings over the years.... when posed through the appropriate channel. Cheers, Lauren On 11/17/06, Judy Florian <cageycat@gmail.com> wrote: > Ok, I only had to explain myself & the problems a zillion times to ancestry > technical support, BUT they finally got my point. They made me mad, wanting > me to delete cookies etc. But I convinced them it is not just "me" seeing > the issues! geesh. > > They're calling the big-wigs and checking the problems on the boards. > > I went through my 70 some boards and hit & miss some boards are missing ALL > classifications. These ALL reverted to green (user) or Blue (admin side) > instead of black links. But like DAGER is fine, but DAGGER is not. So it > does not seem to be by alphabet. Maybe all the bad boards are on one part > of the database, I don't know. > > Maybe they can restore them. Or I suggested re-setting bad boards to > query-default--- at least Admins would only have so many to change, but we'd > still have to look at every post -- again. BUT, I'm not re-cleaning until > they fix whatever got broke. gawd ALL those hours of work we already did!! > sigh > > Not happy with this mess, I sure hope they have a back-up of the boards in > question. > > Judy > -- > ~PRIMARY NAMES: ANTHONY, BAKER, FLOWERS, LANE, SEPTER~ > Washington Co PA free Websites: > http://freepages.genealogy.rootsweb.com/~florian > http://freepages.family.rootsweb.com/~florian > County Coordinator for http://www.rootsweb.com/~pawashin/ > Researchers of Washington County PA, join our map: > http://www.frappr.com/researchingwashingtoncopa > Steve Irwin Warriors please sign map at: > http://www.frappr.com/steveirwinwarriors > > ------------------------------- > To unsubscribe from the list, please send an email to BOARDS-ADMINS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message >

Lauren, Excuse me but I am a Board USER FIRST, an Admin second. MY experience of log -in issues made it perfectly acceptable for me to call Ancestry directly. (No one should be telling any admin that we can't call ancestry directly. That action remains my right as a user of Ancestry AND as a paid subscriber to Ancestry.) On the Admin issues, I DID post to RW Helpesk. They said they had no idea. And I TRIED to post in Ancestry help, BUT that is where I had another log-in issue telling me conflicting info (Yes you are in our database--- no you are not in our database -- yes we have your email addy but you never registered your password -- yes we do have your password). PART of this series of "seemingly unrelated" issues ARE all connected, because they're working on RW interfaces which partly has something to do with log ins too (per the guy who called me back). He had to re-set that particular place of the Login (for Help log-in) or as a USER I would have no access to that area. Since I already had tech on the line AND ALL the issues started within the last few days to a week, I made the decision that I should tell them ALL the glitches I experienced. There's not a thing wrong with my choice to call Ancestry Tech Support. If it was wrong, I'm certain no one on the Message Board Team would have called me back (as he did). AND again, as a Ancestry Paid subscriber, it is never "wrong" to call tech support (or give them info of what I see / experience as both a User & Admin). Judy On 11/17/06, Lauren Boyd <listsmonster@gmail.com> wrote: > > Dear Judy: > > Ancestry.com telephone numbers for "technical services" or "customer > support" are not informed regarding technical issues for ADMINS. Nor > is it appropriate for us to call such numbers for ADMIN Support or > Board issues. If you check the Help Pages for Board Administration, > you will not find any directives to make telephone calls in the > procedures for Board Admins. > > The appropriate method is to write to messageboards@rootsweb.com with > our reports, requests for rulingss and etc. regarding the Boards, > regardless if we access them by the Rootsweb or the Ancestry.com > "skin"/interface. > > To do so, puts you DIRECTLY in touch with the Message Boards > Coordinator -- Elaine, who does know the status of the boards and > needs to know of issues with them. > > Alternatively, one may report to the Rootsweb Help Desk and the post > will be directed to the Message Boards Coordinator to have addressed, > when necessary and appropriate. > > As for getting any offishul messages or response from STAFF on this > list, please remember that this is a *peer to peer* support list. > STAFF rarely ever posts here, nor should we expect them to. > > I have found STAFF to be extremely responsive to my reports, questions > and requests for rulings over the years.... when posed through the > appropriate channel. > > Cheers, > > Lauren > > > > On 11/17/06, Judy Florian <cageycat@gmail.com> wrote: > > Ok, I only had to explain myself & the problems a zillion times to > ancestry > > technical support, BUT they finally got my point. They made me mad, > wanting > > me to delete cookies etc. But I convinced them it is not just "me" > seeing > > the issues! geesh. > > > > They're calling the big-wigs and checking the problems on the boards. > > > > I went through my 70 some boards and hit & miss some boards are missing > ALL > > classifications. These ALL reverted to green (user) or Blue (admin > side) > > instead of black links. But like DAGER is fine, but DAGGER is not. So > it > > does not seem to be by alphabet. Maybe all the bad boards are on one > part > > of the database, I don't know. > > > > Maybe they can restore them. Or I suggested re-setting bad boards to > > query-default--- at least Admins would only have so many to change, but > we'd > > still have to look at every post -- again. BUT, I'm not re-cleaning > until > > they fix whatever got broke. gawd ALL those hours of work we already > did!! > > sigh > > > > Not happy with this mess, I sure hope they have a back-up of the boards > in > > question. > > > > Judy > > -- > > ~PRIMARY NAMES: ANTHONY, BAKER, FLOWERS, LANE, SEPTER~ > > Washington Co PA free Websites: > > http://freepages.genealogy.rootsweb.com/~florian > > http://freepages.family.rootsweb.com/~florian > > County Coordinator for http://www.rootsweb.com/~pawashin/ > > Researchers of Washington County PA, join our map: > > http://www.frappr.com/researchingwashingtoncopa > > Steve Irwin Warriors please sign map at: > > http://www.frappr.com/steveirwinwarriors > > > > ------------------------------- > > To unsubscribe from the list, please send an email to > BOARDS-ADMINS-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message > > > > ------------------------------- > To unsubscribe from the list, please send an email to > BOARDS-ADMINS-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message > -- ~PRIMARY NAMES: ANTHONY, BAKER, FLOWERS, LANE, SEPTER~ Washington Co PA free Websites: http://freepages.genealogy.rootsweb.com/~florian http://freepages.family.rootsweb.com/~florian County Coordinator for http://www.rootsweb.com/~pawashin/ Researchers of Washington County PA, join our map: http://www.frappr.com/researchingwashingtoncopa Steve Irwin Warriors please sign map at: http://www.frappr.com/steveirwinwarriors