I agree, that as a USER with USER issues it is appropriate to contact Ancestry support regarding the service one is paying for. It is important to make the disctinction between our issues as a USER and as an ADMIN and to use the appropriate resources for each. It is regularly explained to USERS that this list is for peer to peer support of ADMINs. There is a different list/boad for Boards-Users. Just as there is for Lists Admins vs Boards Admins. The fact that someone has been responsive to a circumstance because it was brought to them or the venue does not mean that it becomes the appropriate place to have such things addressed. This is demonstrated on this list with frequence. It becomes difficult when one brings USER issues to ADMIN resources and when one brings ADMIN issues to USER resources. One should post to the appropriate resource given the circumstance and disentangle issues. Peers advise each other on this list. In searching the archives, there are only 22 incidents of posts from Elaine since 2002. You will find her posts by searching on elaine@rootsweb.com STAFF does not generally respond to messages on this list. Simply because we do not have a dictum posted to settle our "squabbles" does not mean that the rules have changed for admins. Take a look to the Rules & FAQs as posted at the Help Desk and at the bottom of each and every board page (changes for admins when logged in as Admin). If you can show me where it directs us or tells us it is a good idea for Admins to contact via telephone to Ancestry with our issues, I will be happy to eat my hat. Cheers, Lauren On 11/17/06, Judy Florian <cageycat@gmail.com> wrote: > Lauren, > > Excuse me but I am a Board USER FIRST, an Admin second. MY experience of > log -in issues made it perfectly acceptable for me to call Ancestry > directly. (No one should be telling any admin that we can't call ancestry > directly. That action remains my right as a user of Ancestry AND as a paid > subscriber to Ancestry.) > > On the Admin issues, I DID post to RW Helpesk. They said they had no idea. > > And I TRIED to post in Ancestry help, BUT that is where I had another log-in > issue telling me conflicting info (Yes you are in our database--- no you are > not in our database -- yes we have your email addy but you never registered > your password -- yes we do have your password). PART of this series of > "seemingly unrelated" issues ARE all connected, because they're working on > RW interfaces which partly has something to do with log ins too (per the guy > who called me back). He had to re-set that particular place of the Login > (for Help log-in) or as a USER I would have no access to that area. > > Since I already had tech on the line AND ALL the issues started within the > last few days to a week, I made the decision that I should tell them ALL the > glitches I experienced. > > There's not a thing wrong with my choice to call Ancestry Tech Support. If > it was wrong, I'm certain no one on the Message Board Team would have called > me back (as he did). AND again, as a Ancestry Paid subscriber, it is never > "wrong" to call tech support (or give them info of what I see / experience > as both a User & Admin). > > Judy > > > On 11/17/06, Lauren Boyd <listsmonster@gmail.com> wrote: > > > > Dear Judy: > > > > Ancestry.com telephone numbers for "technical services" or "customer > > support" are not informed regarding technical issues for ADMINS. Nor > > is it appropriate for us to call such numbers for ADMIN Support or > > Board issues. If you check the Help Pages for Board Administration, > > you will not find any directives to make telephone calls in the > > procedures for Board Admins. > > > > The appropriate method is to write to messageboards@rootsweb.com with > > our reports, requests for rulingss and etc. regarding the Boards, > > regardless if we access them by the Rootsweb or the Ancestry.com > > "skin"/interface. > > > > To do so, puts you DIRECTLY in touch with the Message Boards > > Coordinator -- Elaine, who does know the status of the boards and > > needs to know of issues with them. > > > > Alternatively, one may report to the Rootsweb Help Desk and the post > > will be directed to the Message Boards Coordinator to have addressed, > > when necessary and appropriate. > > > > As for getting any offishul messages or response from STAFF on this > > list, please remember that this is a *peer to peer* support list. > > STAFF rarely ever posts here, nor should we expect them to. > > > > I have found STAFF to be extremely responsive to my reports, questions > > and requests for rulings over the years.... when posed through the > > appropriate channel. > > > > Cheers, > > > > Lauren > > > > > > > > On 11/17/06, Judy Florian <cageycat@gmail.com> wrote: > > > Ok, I only had to explain myself & the problems a zillion times to > > ancestry > > > technical support, BUT they finally got my point. They made me mad, > > wanting > > > me to delete cookies etc. But I convinced them it is not just "me" > > seeing > > > the issues! geesh. > > > > > > They're calling the big-wigs and checking the problems on the boards. > > > > > > I went through my 70 some boards and hit & miss some boards are missing > > ALL > > > classifications. These ALL reverted to green (user) or Blue (admin > > side) > > > instead of black links. But like DAGER is fine, but DAGGER is not. So > > it > > > does not seem to be by alphabet. Maybe all the bad boards are on one > > part > > > of the database, I don't know. > > > > > > Maybe they can restore them. Or I suggested re-setting bad boards to > > > query-default--- at least Admins would only have so many to change, but > > we'd > > > still have to look at every post -- again. BUT, I'm not re-cleaning > > until > > > they fix whatever got broke. gawd ALL those hours of work we already > > did!! > > > sigh > > > > > > Not happy with this mess, I sure hope they have a back-up of the boards > > in > > > question. > > > > > > Judy > > > -- > > > ~PRIMARY NAMES: ANTHONY, BAKER, FLOWERS, LANE, SEPTER~ > > > Washington Co PA free Websites: > > > http://freepages.genealogy.rootsweb.com/~florian > > > http://freepages.family.rootsweb.com/~florian > > > County Coordinator for http://www.rootsweb.com/~pawashin/ > > > Researchers of Washington County PA, join our map: > > > http://www.frappr.com/researchingwashingtoncopa > > > Steve Irwin Warriors please sign map at: > > > http://www.frappr.com/steveirwinwarriors > > > > > > ------------------------------- > > > To unsubscribe from the list, please send an email to > > BOARDS-ADMINS-request@rootsweb.com with the word 'unsubscribe' without the > > quotes in the subject and the body of the message > > > > > > > ------------------------------- > > To unsubscribe from the list, please send an email to > > BOARDS-ADMINS-request@rootsweb.com with the word 'unsubscribe' without the > > quotes in the subject and the body of the message > > > > > > -- > ~PRIMARY NAMES: ANTHONY, BAKER, FLOWERS, LANE, SEPTER~ > Washington Co PA free Websites: > http://freepages.genealogy.rootsweb.com/~florian > http://freepages.family.rootsweb.com/~florian > County Coordinator for http://www.rootsweb.com/~pawashin/ > Researchers of Washington County PA, join our map: > http://www.frappr.com/researchingwashingtoncopa > Steve Irwin Warriors please sign map at: > http://www.frappr.com/steveirwinwarriors > > ------------------------------- > To unsubscribe from the list, please send an email to BOARDS-ADMINS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message >