I agree,I think Lauren, that you are a bit assuming in your "power" to tell us admins what you think we should or should not be doing. Some of us have been here a long time and do not need to be castigated by you every time someone posts about a problem. You are not the official word here. JMHO On 11/17/06, Margaret Olson <olson@shout.net> wrote: > If it worked and yet is inappropriate for such things, Lauren, I do > believe that STAFF will tell us that here. IF Elaine is staff, she > will give the official position. She has not done this yet. It > makes sense, yes, but if something has been done wrong which requires > a change in behavior, STAFF should tell us that so that the rest of > us do not make the same error. > > If you are a volunteer assistant to Elaine, please identify yourself > as such. If the information you provide below is official STAFF > information, I would really like to hear STAFF tell us that. > > Margaret > > At 12:37 PM 11/17/2006, you wrote: > >Dear Judy: > > > >They do not know anything with regard to ADMIN issues as they are > >there to support the paying customers who USE the boards, not the > >Volunteers that maintain the integrity of the boards. They are not > >trained on our issues. It is inappropriate for Admins to use these > >customer support lines for our issues. If it were appropriate, the > >phone numbers would be provided on our Help Pages. They are not. > >There is not a phone bank of paid staff dedicated to support Volunteer > >Admins. It sounds like a customer service agent attempted to assist > >you, even though your call was beyond their purview. > >SNIP<< -- Kathie Harrison Family Trees Grow with Love Ancestral Whispers http://freepages.genealogy.rootsweb.com/~irishrose/

How does one draw conclusions about how seriously to regard information in a post from another list member? Consider past experience! STAFF does not EVER publically reprimand any of us for our mistakes. They always do it behind the scenes, PRIVATELY. If one sees corrections on the list that sound like they could be from 'staff' consider the tone and content of the message and decide for yourself if they sound like something STAFF would be likely to do or say. If you don't agree with the tone or content of a message from another list member, or even from staff, please DO NOT respond on list and compound the problem. Take it off-list and politely disagree. Regards, Sharyn ----- Original Message ----- From: "Kathie Harrison" <harrison28@gmail.com> To: <boards-admins@rootsweb.com> Sent: Friday, November 17, 2006 11:10 AM Subject: Re: [BAd] Just a reminder > I agree,I think Lauren, that you are a bit assuming in your "power" to > tell us admins what you think we should or should not be doing. Some > of us have been here a long time and do not need to be castigated by > you every time someone posts about a problem. You are not the official > word here. JMHO > > On 11/17/06, Margaret Olson <olson@shout.net> wrote: > > If it worked and yet is inappropriate for such things, Lauren, I do > > believe that STAFF will tell us that here. IF Elaine is staff, she > > will give the official position. She has not done this yet. It > > makes sense, yes, but if something has been done wrong which requires > > a change in behavior, STAFF should tell us that so that the rest of > > us do not make the same error. > > > > If you are a volunteer assistant to Elaine, please identify yourself > > as such. If the information you provide below is official STAFF > > information, I would really like to hear STAFF tell us that. > > > > Margaret > > > > At 12:37 PM 11/17/2006, you wrote: > > >Dear Judy: > > > > > >They do not know anything with regard to ADMIN issues as they are > > >there to support the paying customers who USE the boards, not the > > >Volunteers that maintain the integrity of the boards. They are not > > >trained on our issues. It is inappropriate for Admins to use these > > >customer support lines for our issues. If it were appropriate, the > > >phone numbers would be provided on our Help Pages. They are not. > > >There is not a phone bank of paid staff dedicated to support Volunteer > > >Admins. It sounds like a customer service agent attempted to assist > > >you, even though your call was beyond their purview. > > >SNIP<< > > -- > Kathie Harrison > Family Trees Grow with Love > Ancestral Whispers > http://freepages.genealogy.rootsweb.com/~irishrose/