In a message dated 11/17/2006 1:38:46 PM Eastern Standard Time, listsmonster@gmail.com writes: It is inappropriate for Admins to use these customer support lines for our issues. Lauren- While it might have been more appropriate for a board admin to contact the HelpDesk about any bugs found in adminning the boards---once the admin had made the phone call and Ancestry CS personnel chose to deal with the issue and create a means of communication with the developers--heck, I'm not going to argue with something getting done. It isn't for us to reprimand an admin who gets some attention for a problem that needs fixing. Ancestry CS chose to treat the call professionally and didn't tell the admin it wasn't an appropriate action..so I can't see where you should be telling her that when Ancestry staff didn't. Joan