This is a Message Board Post that is gatewayed to this mailing list. Classification: Query Message Board URL: http://boards.ancestry.com/mbexec/msg/rw/BF.2ADIAE/1199.1 Message Board Post: Jeff, To file an official complaint, by going here and following the prompts: http://helpdesk.rootsweb.com/form1.html Good luck to you. David Bradford List/Board Admin