It is extremely frustrating. You would think when it is mentioned that we administer a board they would automatically forward the complaint to David or whoever. NOT. Rene' -------Original Message------- From: J.A. Florian Date: 5/7/2009 2:42:17 PM To: boards-admins@rootsweb.com Subject: Re: [BAd] Pink Square Around Tools Box ROFL... I tell them upfront that I delete temp files and cookies, check for viruses and remove adware/spyware, and do ALL regular maintenance..... and I STILL get a reply that I should do those things. Frustrating. I want to reach through my monitor and say "Please READ the E-mail--- again." Judy