If it worked and yet is inappropriate for such things, Lauren, I do believe that STAFF will tell us that here. IF Elaine is staff, she will give the official position. She has not done this yet. It makes sense, yes, but if something has been done wrong which requires a change in behavior, STAFF should tell us that so that the rest of us do not make the same error. If you are a volunteer assistant to Elaine, please identify yourself as such. If the information you provide below is official STAFF information, I would really like to hear STAFF tell us that. Margaret At 12:37 PM 11/17/2006, you wrote: >Dear Judy: > >They do not know anything with regard to ADMIN issues as they are >there to support the paying customers who USE the boards, not the >Volunteers that maintain the integrity of the boards. They are not >trained on our issues. It is inappropriate for Admins to use these >customer support lines for our issues. If it were appropriate, the >phone numbers would be provided on our Help Pages. They are not. >There is not a phone bank of paid staff dedicated to support Volunteer >Admins. It sounds like a customer service agent attempted to assist >you, even though your call was beyond their purview. > >Please use the appropriate methods for Board ADMIN Support and do not >call the CUSTOMER support lines. > >1) Peer to peer support via Boards Admins Board and List >2) Help Desk at Rootsweb.com (no matter if Ancestry view or Rootsweb) >3) messageboards@rootsweb.com to contact the Message Boards Coordinator > > >Getting angry and ranting only compounds matters, rather than helps >them. This list is for peer to peer support -- it is not for >complaining about STAFF, nor the volunteers at the Rootsweb Help Desk. > >Please bear in mind how very few employees there are that support the >resources at Rootsweb... programmers/techies included. You can count >them on ONE hand. >Things may seem to move slowly... but they do move. The Boards have >been being worked on the last few nights. > >If you are frustrated... take a break from the boards. They will be >here in a week and the issues may have resolved by then. > >Cheers, > >Lauren

The colors used are a function of your web browser, at least in IE. You may set your own color scheme by going to Tools>General>Colors. Jan B. -----Original Message----- From: boards-admins-bounces@rootsweb.com [mailto:boards-admins-bounces@rootsweb.com] On Behalf Of Sharyn Hay Sent: Friday, November 17, 2006 11:16 AM To: boards-admins@rootsweb.com Subject: Re: [BAd] Posts reset to unread on boards There is a definite difference between Firefox and Internet Explorer on this issue. There is also a color difference between the Rootsweb and Ancestry 'skins'. In IE your Admin Center page shows a color difference for boards you have visitied - not so in Firefox. With both IE and Firefox on RW the read messages are black and the unread blue. With the Ancestry skin both browsers show unread as green. Regards, Sharyn ----- Original Message ----- From: "Joan Asche" <jasche45133@gmail.com> To: <boards-admins@rootsweb.com> Sent: Friday, November 17, 2006 10:27 AM Subject: Re: [BAd] Posts reset to unread on boards > If the read/unread links are a browser function then I should not be > able to see the bold black visited links on any other computer other > than my own is that not correct? > > However, I was in the library this AM and checked a couple of boards > and my visited links were black and bold. > > Just curious? > > J. Asche > > On 11/17/06, JYoung6180@aol.com <JYoung6180@aol.com> wrote: > > > > Nina- > > > > I'm pretty sure (although not 100% certain) that the read/unread links on > > the boards are NOT a browser function. You have to be logged in to see them so > > they must be maintained on the board side--connected in some way to your > > account login. > > > > Joan ------------------------------- To unsubscribe from the list, please send an email to BOARDS-ADMINS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

How does one draw conclusions about how seriously to regard information in a post from another list member? Consider past experience! STAFF does not EVER publically reprimand any of us for our mistakes. They always do it behind the scenes, PRIVATELY. If one sees corrections on the list that sound like they could be from 'staff' consider the tone and content of the message and decide for yourself if they sound like something STAFF would be likely to do or say. If you don't agree with the tone or content of a message from another list member, or even from staff, please DO NOT respond on list and compound the problem. Take it off-list and politely disagree. Regards, Sharyn ----- Original Message ----- From: "Kathie Harrison" <harrison28@gmail.com> To: <boards-admins@rootsweb.com> Sent: Friday, November 17, 2006 11:10 AM Subject: Re: [BAd] Just a reminder > I agree,I think Lauren, that you are a bit assuming in your "power" to > tell us admins what you think we should or should not be doing. Some > of us have been here a long time and do not need to be castigated by > you every time someone posts about a problem. You are not the official > word here. JMHO > > On 11/17/06, Margaret Olson <olson@shout.net> wrote: > > If it worked and yet is inappropriate for such things, Lauren, I do > > believe that STAFF will tell us that here. IF Elaine is staff, she > > will give the official position. She has not done this yet. It > > makes sense, yes, but if something has been done wrong which requires > > a change in behavior, STAFF should tell us that so that the rest of > > us do not make the same error. > > > > If you are a volunteer assistant to Elaine, please identify yourself > > as such. If the information you provide below is official STAFF > > information, I would really like to hear STAFF tell us that. > > > > Margaret > > > > At 12:37 PM 11/17/2006, you wrote: > > >Dear Judy: > > > > > >They do not know anything with regard to ADMIN issues as they are > > >there to support the paying customers who USE the boards, not the > > >Volunteers that maintain the integrity of the boards. They are not > > >trained on our issues. It is inappropriate for Admins to use these > > >customer support lines for our issues. If it were appropriate, the > > >phone numbers would be provided on our Help Pages. They are not. > > >There is not a phone bank of paid staff dedicated to support Volunteer > > >Admins. It sounds like a customer service agent attempted to assist > > >you, even though your call was beyond their purview. > > >SNIP<< > > -- > Kathie Harrison > Family Trees Grow with Love > Ancestral Whispers > http://freepages.genealogy.rootsweb.com/~irishrose/

>From my long ago school lessons I believe that generally read and un-read links are based on cookies that are used by the web owner but sit on your computer. The web owner accesses these cookies to see what your status is when you log in. If you delete your cookies then you have deleted how the web owner perceives what you have done. Jan B. -----Original Message----- From: boards-admins-bounces@rootsweb.com [mailto:boards-admins-bounces@rootsweb.com] On Behalf Of JYoung6180@aol.com Sent: Friday, November 17, 2006 9:02 AM To: boards-admins@rootsweb.com Subject: Re: [BAd] Posts reset to unread on boards In a message dated 11/17/2006 11:59:37 AM Eastern Standard Time, courtofchaos@hotmail.com writes: Hi all, I wrote to the help desk about some of my boards being reset to unread. Below is what I received back from the helpdesk. Glad to know that I am not the only one with this problem, does this mean that all our browser are out of their minds? >I believe that is a browser function not a board function. We haven't >gotten >other reports of this but the boards were down briefly last night. I'm >not sure what to say. I'm sorry, it must be frustrating. I do not know >of an easy way to change those back. >HelpDesk Peace, Nina Nina- I'm pretty sure (although not 100% certain) that the read/unread links on the boards are NOT a browser function. You have to be logged in to see them so they must be maintained on the board side--connected in some way to your account login. Joan ------------------------------- To unsubscribe from the list, please send an email to BOARDS-ADMINS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

I got a call back from Ancestry, from a guy on the "message board team" I told him -- login messed up on some places -- getting 404's page not found on some logins -- can't use reply on some boards -- getting 404's page not found some boards -- on reply -- boards re-set to unread -- some boards missing all classifications -- admins frustrated over lost work He said, yes, they have been moving some things around. Yes, he'll get the development team on these problems. Fix:: No time set in stone, but if problems persist into next week to please keep reporting what we find. I asked if they can't restore the boards to at least come here, to this Board/List and tell us they "get" our frustration. (We'll see if someone posts, huh?) He was very nice. They were NOT aware of all these problems. Sooo I guess all we can do is take a few days off from Boards and do other stuff. Maybe clean closets; go Christmas shopping; call old friends; work on our own research; pamper yourself.... Judy -- ~PRIMARY NAMES: ANTHONY, BAKER, FLOWERS, LANE, SEPTER~ Washington Co PA free Websites: http://freepages.genealogy.rootsweb.com/~florian http://freepages.family.rootsweb.com/~florian County Coordinator for http://www.rootsweb.com/~pawashin/ Researchers of Washington County PA, join our map: http://www.frappr.com/researchingwashingtoncopa Steve Irwin Warriors please sign map at: http://www.frappr.com/steveirwinwarriors

I agree, that as a USER with USER issues it is appropriate to contact Ancestry support regarding the service one is paying for. It is important to make the disctinction between our issues as a USER and as an ADMIN and to use the appropriate resources for each. It is regularly explained to USERS that this list is for peer to peer support of ADMINs. There is a different list/boad for Boards-Users. Just as there is for Lists Admins vs Boards Admins. The fact that someone has been responsive to a circumstance because it was brought to them or the venue does not mean that it becomes the appropriate place to have such things addressed. This is demonstrated on this list with frequence. It becomes difficult when one brings USER issues to ADMIN resources and when one brings ADMIN issues to USER resources. One should post to the appropriate resource given the circumstance and disentangle issues. Peers advise each other on this list. In searching the archives, there are only 22 incidents of posts from Elaine since 2002. You will find her posts by searching on elaine@rootsweb.com STAFF does not generally respond to messages on this list. Simply because we do not have a dictum posted to settle our "squabbles" does not mean that the rules have changed for admins. Take a look to the Rules & FAQs as posted at the Help Desk and at the bottom of each and every board page (changes for admins when logged in as Admin). If you can show me where it directs us or tells us it is a good idea for Admins to contact via telephone to Ancestry with our issues, I will be happy to eat my hat. Cheers, Lauren On 11/17/06, Judy Florian <cageycat@gmail.com> wrote: > Lauren, > > Excuse me but I am a Board USER FIRST, an Admin second. MY experience of > log -in issues made it perfectly acceptable for me to call Ancestry > directly. (No one should be telling any admin that we can't call ancestry > directly. That action remains my right as a user of Ancestry AND as a paid > subscriber to Ancestry.) > > On the Admin issues, I DID post to RW Helpesk. They said they had no idea. > > And I TRIED to post in Ancestry help, BUT that is where I had another log-in > issue telling me conflicting info (Yes you are in our database--- no you are > not in our database -- yes we have your email addy but you never registered > your password -- yes we do have your password). PART of this series of > "seemingly unrelated" issues ARE all connected, because they're working on > RW interfaces which partly has something to do with log ins too (per the guy > who called me back). He had to re-set that particular place of the Login > (for Help log-in) or as a USER I would have no access to that area. > > Since I already had tech on the line AND ALL the issues started within the > last few days to a week, I made the decision that I should tell them ALL the > glitches I experienced. > > There's not a thing wrong with my choice to call Ancestry Tech Support. If > it was wrong, I'm certain no one on the Message Board Team would have called > me back (as he did). AND again, as a Ancestry Paid subscriber, it is never > "wrong" to call tech support (or give them info of what I see / experience > as both a User & Admin). > > Judy > > > On 11/17/06, Lauren Boyd <listsmonster@gmail.com> wrote: > > > > Dear Judy: > > > > Ancestry.com telephone numbers for "technical services" or "customer > > support" are not informed regarding technical issues for ADMINS. Nor > > is it appropriate for us to call such numbers for ADMIN Support or > > Board issues. If you check the Help Pages for Board Administration, > > you will not find any directives to make telephone calls in the > > procedures for Board Admins. > > > > The appropriate method is to write to messageboards@rootsweb.com with > > our reports, requests for rulingss and etc. regarding the Boards, > > regardless if we access them by the Rootsweb or the Ancestry.com > > "skin"/interface. > > > > To do so, puts you DIRECTLY in touch with the Message Boards > > Coordinator -- Elaine, who does know the status of the boards and > > needs to know of issues with them. > > > > Alternatively, one may report to the Rootsweb Help Desk and the post > > will be directed to the Message Boards Coordinator to have addressed, > > when necessary and appropriate. > > > > As for getting any offishul messages or response from STAFF on this > > list, please remember that this is a *peer to peer* support list. > > STAFF rarely ever posts here, nor should we expect them to. > > > > I have found STAFF to be extremely responsive to my reports, questions > > and requests for rulings over the years.... when posed through the > > appropriate channel. > > > > Cheers, > > > > Lauren > > > > > > > > On 11/17/06, Judy Florian <cageycat@gmail.com> wrote: > > > Ok, I only had to explain myself & the problems a zillion times to > > ancestry > > > technical support, BUT they finally got my point. They made me mad, > > wanting > > > me to delete cookies etc. But I convinced them it is not just "me" > > seeing > > > the issues! geesh. > > > > > > They're calling the big-wigs and checking the problems on the boards. > > > > > > I went through my 70 some boards and hit & miss some boards are missing > > ALL > > > classifications. These ALL reverted to green (user) or Blue (admin > > side) > > > instead of black links. But like DAGER is fine, but DAGGER is not. So > > it > > > does not seem to be by alphabet. Maybe all the bad boards are on one > > part > > > of the database, I don't know. > > > > > > Maybe they can restore them. Or I suggested re-setting bad boards to > > > query-default--- at least Admins would only have so many to change, but > > we'd > > > still have to look at every post -- again. BUT, I'm not re-cleaning > > until > > > they fix whatever got broke. gawd ALL those hours of work we already > > did!! > > > sigh > > > > > > Not happy with this mess, I sure hope they have a back-up of the boards > > in > > > question. > > > > > > Judy > > > -- > > > ~PRIMARY NAMES: ANTHONY, BAKER, FLOWERS, LANE, SEPTER~ > > > Washington Co PA free Websites: > > > http://freepages.genealogy.rootsweb.com/~florian > > > http://freepages.family.rootsweb.com/~florian > > > County Coordinator for http://www.rootsweb.com/~pawashin/ > > > Researchers of Washington County PA, join our map: > > > http://www.frappr.com/researchingwashingtoncopa > > > Steve Irwin Warriors please sign map at: > > > http://www.frappr.com/steveirwinwarriors > > > > > > ------------------------------- > > > To unsubscribe from the list, please send an email to > > BOARDS-ADMINS-request@rootsweb.com with the word 'unsubscribe' without the > > quotes in the subject and the body of the message > > > > > > > ------------------------------- > > To unsubscribe from the list, please send an email to > > BOARDS-ADMINS-request@rootsweb.com with the word 'unsubscribe' without the > > quotes in the subject and the body of the message > > > > > > -- > ~PRIMARY NAMES: ANTHONY, BAKER, FLOWERS, LANE, SEPTER~ > Washington Co PA free Websites: > http://freepages.genealogy.rootsweb.com/~florian > http://freepages.family.rootsweb.com/~florian > County Coordinator for http://www.rootsweb.com/~pawashin/ > Researchers of Washington County PA, join our map: > http://www.frappr.com/researchingwashingtoncopa > Steve Irwin Warriors please sign map at: > http://www.frappr.com/steveirwinwarriors > > ------------------------------- > To unsubscribe from the list, please send an email to BOARDS-ADMINS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message >

In a message dated 11/17/2006 11:59:37 AM Eastern Standard Time, courtofchaos@hotmail.com writes: Hi all, I wrote to the help desk about some of my boards being reset to unread. Below is what I received back from the helpdesk. Glad to know that I am not the only one with this problem, does this mean that all our browser are out of their minds? >I believe that is a browser function not a board function. We haven't >gotten >other reports of this but the boards were down briefly last night. I'm >not sure what to say. I'm sorry, it must be frustrating. I do not know >of an easy way to change those back. >HelpDesk Peace, Nina Nina- I'm pretty sure (although not 100% certain) that the read/unread links on the boards are NOT a browser function. You have to be logged in to see them so they must be maintained on the board side--connected in some way to your account login. Joan

in my browser, new posts I > haven't seen are displayed in green font, which turn to black > once I've > viewed them. Today they're all green, and yes, I am logged > in (I know this > because I can proceed to the "Admin Center"). This makes > figuring out which > posts I still need to check, other than the really obvious > ones sporting > today's date. > Is this something I should 'email staff' about? > > Thanks > jill > Jill I am having these same issues, but another one not mentioned yet is that my posting name was changed and when I went to My Profile I found that my e-mail address for posting had been changed to an old setting also. Marion

See other posts earlier today on this Board. I did call Ancesty. It's affecting many of us. On 11/17/06, N. Williamson <courtofchaos@hotmail.com> wrote: > > Hi all, > > I wrote to the help desk about some of my boards being reset to unread. > Below is what I received back from the helpdesk. Glad to know that I am > not > the only one with this problem, does this mean that all our browser are > out > of their minds? > > > >I believe that is a browser function not a board function. We haven't > >gotten > >other reports of this but the boards were down briefly last night. I'm > >not sure what to say. I'm sorry, it must be frustrating. I do not know > >of an easy way to change those back. > >HelpDesk > > Peace, > Nina > > _________________________________________________________________ > View Athlete's Collections with Live Search > > http://sportmaps.live.com/index.html?source=hmemailtaglinenov06&FORM=MGAC01 > > > > > ------------------------------- > To unsubscribe from the list, please send an email to > BOARDS-ADMINS-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message > > -- ~PRIMARY NAMES: ANTHONY, BAKER, FLOWERS, LANE, SEPTER~ Washington Co PA free Websites: http://freepages.genealogy.rootsweb.com/~florian http://freepages.family.rootsweb.com/~florian County Coordinator for http://www.rootsweb.com/~pawashin/ Researchers of Washington County PA, join our map: http://www.frappr.com/researchingwashingtoncopa Steve Irwin Warriors please sign map at: http://www.frappr.com/steveirwinwarriors

In a message dated 11/17/2006 10:51:28 AM Eastern Standard Time, LouMKing@aol.com writes: I suppose there are lots of opinions about this topic too, but does rootsweb have an "official" position? Thanks, Lou Lou- I don't feel you should remove these posts unless there is personal info about living people you don't feel should be on ANY board. If you are uncomfortable with this type of post on YOUR board then, as has already been suggested, move the post to Lost Family and Friends. Joan

Sharyn: I believe that Joan was conveying that she normally views the difference in colors that indicate a visited rather than unvisited site. However, it is her recent experience that whether viewing at home where her cookies are stored and items are in her history and cache, or using a different computer that has never visited the URL before, the links are showing as never viewed. That something has occured to reset them to "never been viewed" at the server level. I do not think she was indicating a difference in browser was a contributing factor to how the colors/links were viewed. Cheers, Lauren On 11/17/06, Sharyn Hay <meow8@verizon.net> wrote: > There is a definite difference between Firefox and Internet Explorer on this > issue. There is also a color difference between the Rootsweb and Ancestry > 'skins'. In IE your Admin Center page shows a color difference for boards > you have visitied - not so in Firefox. With both IE and Firefox on RW the read > messages are black and the unread blue. With the Ancestry skin both browsers > show unread as green. > > Regards, > Sharyn > > ----- Original Message ----- > From: "Joan Asche" <jasche45133@gmail.com> > To: <boards-admins@rootsweb.com> > Sent: Friday, November 17, 2006 10:27 AM > Subject: Re: [BAd] Posts reset to unread on boards > > > > If the read/unread links are a browser function then I should not be > > able to see the bold black visited links on any other computer other > > than my own is that not correct? > > > > However, I was in the library this AM and checked a couple of boards > > and my visited links were black and bold. > > > > Just curious? > > > > J. Asche > > > > On 11/17/06, JYoung6180@aol.com <JYoung6180@aol.com> wrote: > > > > > > Nina- > > > > > > I'm pretty sure (although not 100% certain) that the read/unread links on > > > the boards are NOT a browser function. You have to be logged in to see > them so > > > they must be maintained on the board side--connected in some way to your > > > account login. > > > > > > Joan > > > ------------------------------- > To unsubscribe from the list, please send an email to BOARDS-ADMINS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message >

There is a definite difference between Firefox and Internet Explorer on this issue. There is also a color difference between the Rootsweb and Ancestry 'skins'. In IE your Admin Center page shows a color difference for boards you have visitied - not so in Firefox. With both IE and Firefox on RW the read messages are black and the unread blue. With the Ancestry skin both browsers show unread as green. Regards, Sharyn ----- Original Message ----- From: "Joan Asche" <jasche45133@gmail.com> To: <boards-admins@rootsweb.com> Sent: Friday, November 17, 2006 10:27 AM Subject: Re: [BAd] Posts reset to unread on boards > If the read/unread links are a browser function then I should not be > able to see the bold black visited links on any other computer other > than my own is that not correct? > > However, I was in the library this AM and checked a couple of boards > and my visited links were black and bold. > > Just curious? > > J. Asche > > On 11/17/06, JYoung6180@aol.com <JYoung6180@aol.com> wrote: > > > > Nina- > > > > I'm pretty sure (although not 100% certain) that the read/unread links on > > the boards are NOT a browser function. You have to be logged in to see them so > > they must be maintained on the board side--connected in some way to your > > account login. > > > > Joan

Tom--- We are not to pick and choose, in the sense of "Sally's information is not as reliable as Joe's so I will not release her posts." And we are to keep moderation of gatewayed posts to a minimum. However, as List Admins set the rules for their lists and whereas many have a rule that thank yous are to be private, I see nothing that would preclude the weeding of those "inappropriate" posts from travel to the lists. We are simply maintaining the integrity of the archives by such action, just as one may on the boards. My recollection is that any moderation and review of content for gateway posts before release to the list is to be done with thought and care and not abused. Most posts will be appropriate to release. Not all will be. We can moderate our posters that subscribe to the list to ensure appropriate "behaviour".. the only way to do that for gatewayed posts is to moderate all gatewayed posts. The distinction being that a subscriber can be unsubscribed and banned. I agree that to not have the ability to maintain our lists appropriately and have dictums from the board side would cause me to close each and every gateway. We must keep the flow of the list in mind and the culture of the list and are most in touch with what sets off the ire of our subscribers. We should be trusted to act in a judicious manner. Cheers, Lauren

Well Judy, My Dunbar board is missing the classifications also!!!!!! It only took me 4 days to go through them. I had every one of my boards clean and was so proud of that. :-/ Now I have to do it all again?!??! There are 1400 some on that board alone. I don't want to see the rest. Thank you for calling them. Sincerely (slightly upset) Valeria ----- Original Message ----- From: "Judy Florian" <cageycat@gmail.com> To: <boards-admins@rootsweb.com> Sent: Friday, November 17, 2006 10:17 AM Subject: [BAd] I called Ancestry > Ok, I only had to explain myself & the problems a zillion times to > ancestry > technical support, BUT they finally got my point. They made me mad, > wanting > me to delete cookies etc. But I convinced them it is not just "me" seeing > the issues! geesh. > > They're calling the big-wigs and checking the problems on the boards. > > I went through my 70 some boards and hit & miss some boards are missing > ALL > classifications. These ALL reverted to green (user) or Blue (admin side) > instead of black links. But like DAGER is fine, but DAGGER is not. So it > does not seem to be by alphabet. Maybe all the bad boards are on one part > of the database, I don't know. > > Maybe they can restore them. Or I suggested re-setting bad boards to > query-default--- at least Admins would only have so many to change, but > we'd > still have to look at every post -- again. BUT, I'm not re-cleaning until > they fix whatever got broke. gawd ALL those hours of work we already > did!! > sigh > > Not happy with this mess, I sure hope they have a back-up of the boards in > question. > > Judy > --

Hi all, I wrote to the help desk about some of my boards being reset to unread. Below is what I received back from the helpdesk. Glad to know that I am not the only one with this problem, does this mean that all our browser are out of their minds? >I believe that is a browser function not a board function. We haven't >gotten >other reports of this but the boards were down briefly last night. I'm >not sure what to say. I'm sorry, it must be frustrating. I do not know >of an easy way to change those back. >HelpDesk Peace, Nina _________________________________________________________________ View Athlete’s Collections with Live Search http://sportmaps.live.com/index.html?source=hmemailtaglinenov06&FORM=MGAC01

This type of post I would move to lost family and friends. On 11/17/06, LouMKing@aol.com <LouMKing@aol.com> wrote: > Hi everyone, > > Since we're on this subject, what about this post? > > http://boards.ancestry.com/mbexec?htx=message&r=rw&p=surnames.holly&m=316 > > I'm assuming the boards are only for genealogical research, but is it > permissible to use them to make contact with people who are missing? I've seen > similar posts on other boards, such as people looking for old school chums, > (which I think can be done at classmates.com) or a former neighbor, father > who abandoned the family, etc. > > I suppose there are lots of opinions about this topic too, but does > rootsweb have an "official" position? > > Thanks, > Lou > > > ------------------------------- > To unsubscribe from the list, please send an email to BOARDS-ADMINS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message >

Joan-- If it is a browser function ( and I do not think it is) then if you use an alternate computer the links would appear unvisited, unless someone had visited them and the history is retained. As it is tied to your login, it should appear the same on all computers you log in from. Cheers, Lauren On 11/17/06, Joan Asche <jasche45133@gmail.com> wrote: > If the read/unread links are a browser function then I should not be > able to see the bold black visited links on any other computer other > than my own is that not correct? > > However, I was in the library this AM and checked a couple of boards > and my visited links were black and bold. > > Just curious? > > J. Asche > > On 11/17/06, JYoung6180@aol.com <JYoung6180@aol.com> wrote: > > > > > > > > Nina- > > > > I'm pretty sure (although not 100% certain) that the read/unread links on > > the boards are NOT a browser function. You have to be logged in to see them so > > they must be maintained on the board side--connected in some way to your > > account login. > > > > Joan > > > > > > > ------------------------------- > To unsubscribe from the list, please send an email to BOARDS-ADMINS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message >

Dear Judy: They do not know anything with regard to ADMIN issues as they are there to support the paying customers who USE the boards, not the Volunteers that maintain the integrity of the boards. They are not trained on our issues. It is inappropriate for Admins to use these customer support lines for our issues. If it were appropriate, the phone numbers would be provided on our Help Pages. They are not. There is not a phone bank of paid staff dedicated to support Volunteer Admins. It sounds like a customer service agent attempted to assist you, even though your call was beyond their purview. Please use the appropriate methods for Board ADMIN Support and do not call the CUSTOMER support lines. 1) Peer to peer support via Boards Admins Board and List 2) Help Desk at Rootsweb.com (no matter if Ancestry view or Rootsweb) 3) messageboards@rootsweb.com to contact the Message Boards Coordinator Getting angry and ranting only compounds matters, rather than helps them. This list is for peer to peer support -- it is not for complaining about STAFF, nor the volunteers at the Rootsweb Help Desk. Please bear in mind how very few employees there are that support the resources at Rootsweb... programmers/techies included. You can count them on ONE hand. Things may seem to move slowly... but they do move. The Boards have been being worked on the last few nights. If you are frustrated... take a break from the boards. They will be here in a week and the issues may have resolved by then. Cheers, Lauren On 11/17/06, Judy Florian <cageycat@gmail.com> wrote: > I already posted a new thread on my phone call to ancestry. > > But just a quick comment. I absolutely hate when trying to report a major > problem that I have first verified is NOT just "me" and STILL they argue! > I had to TAKE the tech onto a problem board and SHOW him what to look for. > He didn't even know what a "classification" was. Then he put me on hold and > talked to higher-ups. Only THEN did he back off and talk to me like I knew > there was a real problem. > > Before that, he wanted me to change my security settings (I told him, there > is not much lower than "low" lol), and delete ALL my cookies (shouldn't need > to do that for a server problem) etc etc. > > All they need to do is listen to the folks who use their system the most & > frequently. WE catch things before they do, because we USE the boards so > much! And YES, I do give URLs, and step by step to re-create the problem > and they still try to argue. geesh He had to SEE the problem before he > understood it. So my suggestion is, make the tech visit the board "with" > you on the phone. Give them an exact message to view as an example, then > walk them through exactly what is missing. > > My rant > > Judy > > > On 11/17/06, JYoung6180@aol.com <JYoung6180@aol.com> wrote: > > > > > > In a message dated 11/17/2006 6:56:13 AM Eastern Standard Time, > > cageycat@gmail.com writes: > > > > I'm gonna report it. It sure makes me feel nutty... the case of the > > disappearing categories... Where is Perry Mason? lol > > > > Judy > > > > > > > > It can be very frustrating to see something you shouldn't (or not see > > something you should be seeing) on the boards (or on any webpage). No > > one doubts > > what you are seeing even if we don't see the same issues with our boards > > -- > > the problem is to report it with enough details for the developers to > > figure > > out the nature of the problem and fix it or explain what happened. > > > > Joan > > > > ------------------------------- > > To unsubscribe from the list, please send an email to > > BOARDS-ADMINS-request@rootsweb.com with the word 'unsubscribe' without the > > quotes in the subject and the body of the message > > > > > > -- > ~PRIMARY NAMES: ANTHONY, BAKER, FLOWERS, LANE, SEPTER~ > Washington Co PA free Websites: > http://freepages.genealogy.rootsweb.com/~florian > http://freepages.family.rootsweb.com/~florian > County Coordinator for http://www.rootsweb.com/~pawashin/ > Researchers of Washington County PA, join our map: > http://www.frappr.com/researchingwashingtoncopa > Steve Irwin Warriors please sign map at: > http://www.frappr.com/steveirwinwarriors > > ------------------------------- > To unsubscribe from the list, please send an email to BOARDS-ADMINS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message >

I'm always on "remember my password" too. But 404 "page not found" on log in. Judy On 11/17/06, Jackie Wilson Goddard <jaws64@comlinkusa.net> wrote: > > I'm not having any trouble logging in, but I use the "remember my > password" feature... (Don't know if that makes a difference or not). >

I already posted a new thread on my phone call to ancestry. But just a quick comment. I absolutely hate when trying to report a major problem that I have first verified is NOT just "me" and STILL they argue! I had to TAKE the tech onto a problem board and SHOW him what to look for. He didn't even know what a "classification" was. Then he put me on hold and talked to higher-ups. Only THEN did he back off and talk to me like I knew there was a real problem. Before that, he wanted me to change my security settings (I told him, there is not much lower than "low" lol), and delete ALL my cookies (shouldn't need to do that for a server problem) etc etc. All they need to do is listen to the folks who use their system the most & frequently. WE catch things before they do, because we USE the boards so much! And YES, I do give URLs, and step by step to re-create the problem and they still try to argue. geesh He had to SEE the problem before he understood it. So my suggestion is, make the tech visit the board "with" you on the phone. Give them an exact message to view as an example, then walk them through exactly what is missing. My rant Judy On 11/17/06, JYoung6180@aol.com <JYoung6180@aol.com> wrote: > > > In a message dated 11/17/2006 6:56:13 AM Eastern Standard Time, > cageycat@gmail.com writes: > > I'm gonna report it. It sure makes me feel nutty... the case of the > disappearing categories... Where is Perry Mason? lol > > Judy > > > > It can be very frustrating to see something you shouldn't (or not see > something you should be seeing) on the boards (or on any webpage). No > one doubts > what you are seeing even if we don't see the same issues with our boards > -- > the problem is to report it with enough details for the developers to > figure > out the nature of the problem and fix it or explain what happened. > > Joan > > ------------------------------- > To unsubscribe from the list, please send an email to > BOARDS-ADMINS-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message > -- ~PRIMARY NAMES: ANTHONY, BAKER, FLOWERS, LANE, SEPTER~ Washington Co PA free Websites: http://freepages.genealogy.rootsweb.com/~florian http://freepages.family.rootsweb.com/~florian County Coordinator for http://www.rootsweb.com/~pawashin/ Researchers of Washington County PA, join our map: http://www.frappr.com/researchingwashingtoncopa Steve Irwin Warriors please sign map at: http://www.frappr.com/steveirwinwarriors