When the board works, except for being slow, it works quite well. I use a cable modem which is very fast, but still to move a message from A board to B board can take as long as three-five minutes. If you are an admin who uses a dial up connection, a move from board A to board B can take perhaps an hour. GRRRRRRRRRRR. So somehow the techs need to make the boards not only work, but work much faster. donkelly

The problem with the article it says that we only have to register once. I ve reported problems 4 times in the last 3 weeks and all 4 times I've had to register. It comes back and says that my address is registered, but the form to register is still there. Does this mean that there is a bug, or am I to take it that my message went to the help desk? I have not received a message from help desk to help me to determine which it is yet, has anyone else had this happen to them? Rene' -------Original Message------- From: [email protected] Date: 12/29/2007 5:19:44 PM To: [email protected] Subject: Re: [BAd] We Have T Register to Report a Problem? Lou- The new Registration is for the revised RootsWeb HelpDesk/Knowledge Base system that was explained in the RootsWeb Review article archived here: http://ftp.rootsweb.com/pub/review/2007/1219.txt As the article explains: "Registering helps the staff keep track of your questions and question history." Joan

Dan- No, the board problems are universal--not just on the RootsWeb side. Joan ------------- I thought someone said the board problems were only on the RootsWeb side, but I get the same errors on Ancestry. Guess the boards will wait 'til Monday...or Wednesday due to the holiday. Dan **************************************See AOL's top rated recipes (http://food.aol.com/top-rated-recipes?NCID=aoltop00030000000004)

Well, at least my list of "You are registered to administer . . . " is back. Haven't seen it in days. Nan ----- Original Message ----- From: "Donal O'Kelly" <[email protected]> To: <[email protected]> Sent: Saturday, December 29, 2007 6:47 PM Subject: Re: [BAd] The ongoing problems > Lately the boards on both sides have been iffy. > One morning I can process objections in the morning, but not in the > afternoon. > Sometimes I can move a post, but cannot delete a post.......and sometimes > I > get the red error with an apology, and sometimes I don't. > Sometimes I can download objections and other times they are there, but I > can't get to them. Then a few posters complain that I am ignoring their > objections......a few are pretty nasty about that perceived failure to > respond. They must not be board admen's OR else they would better > understand > and demonstrate some patience. > Just an observation. Sorry I have no answers..............or solutions. > Tech > help is needed. > > donkelly > > ----- Original Message ----- > From: <[email protected]> > To: <[email protected]> > Sent: Saturday, December 29, 2007 4:27 PM > Subject: Re: [BAd] The ongoing problems > > >> Dan- >> >> No, the board problems are universal--not just on the RootsWeb side. >> >> Joan >> ------------- >> I thought someone said the board problems were only on the RootsWeb >> side, >> but I get the same errors on Ancestry. >> >> Guess the boards will wait 'til Monday...or Wednesday due to the >> holiday. >> >> Dan >> >> >> >> >> **************************************See AOL's top rated recipes >> (http://food.aol.com/top-rated-recipes?NCID=aoltop00030000000004) >> >> ------------------------------- >> To unsubscribe from the list, please send an email to >> [email protected] with the word 'unsubscribe' without >> the >> quotes in the subject and the body of the message >> >> >> -- >> No virus found in this incoming message. >> Checked by AVG Free Edition. >> Version: 7.5.516 / Virus Database: 269.17.12/1202 - Release Date: >> 12/29/2007 1:27 PM >> >> > > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' without the > quotes in the subject and the body of the message >

In a message dated 12/29/2007 4:51:30 P.M. Eastern Standard Time, [email protected] writes: << You have successfully registered within this Knowledge Base. (This is NOT an account on the rest of the RootsWeb website.) Following is your Knowledge Base User ID and password:: Email Address: [email protected] Password: XXXXXXXXX ----------------------- OKay, I went to the URL given in the email: http://rootsweb.custhelp.com/cgi-bin/rootsweb.cfg/php/enduser/acct_login.php? p_next_page=myprofile.php and typed in my email address and the password they gave me, so I could change the password to one that I want, and first I got a page that says my email address is already registered but the password is incorrect. So I filled out the page again and this time I get a notice that says my email address has not yet been recognized by the Knowledge Base. The article in the rootsweb review says: "I talked with some members of the HelpDesk team this week and they are excited about the new HelpDesk." I'm glad the Help Desk team is excited because the damn thing isn't working for me. All this tweaking around that the "Team" is doing just makes things more complicated as far as I'm concerned. Lou <grumble grumble grumble > **************************************See AOL's top rated recipes (http://food.aol.com/top-rated-recipes?NCID=aoltop00030000000004)

In a message dated 12/29/2007 5:19:57 P.M. Eastern Standard Time, [email protected] writes: The new Registration is for the revised RootsWeb HelpDesk/Knowledge Base system that was explained in the RootsWeb Review article archived here: http://ftp.rootsweb.com/pub/review/2007/1219.txt --------------------------- Thanks for the explanation. I was busy with pre-Christmas "stuff" when this issue came out and haven't caught up yet on all my reading. Lou **************************************See AOL's top rated recipes (http://food.aol.com/top-rated-recipes?NCID=aoltop00030000000004)

I thought someone said the board problems were only on the RootsWeb side, but I get the same errors on Ancestry. Guess the boards will wait 'til Monday...or Wednesday due to the holiday. Dan

Beth- I don't claim to know WHY they couldn't just associate the new Knowledge Base "Right Now" system with our existing registrations/accounts -- only that this is the reason given for us having to register for the new system. Our current registration of other features at RootsWeb and Ancestry IS connected to the Ancestry master database system (UCDM) but the UCDM account info is linked to the My Account RootsWeb Registrations---why the "Help" system couldn't also be integrated I don't know. Joan ----------- I'm afraid I agree with Lou. Registering again just to use the Help segment doesn't make sense as we've already registered and Rootsweb should already know who we are. I can understand why it would be helpful to staff to be able to track user questions and history, but not understandable is why we need another registration for them to do that. It makes me wonder if our current registration(s) are an Ancestry function to which Rootsweb has no access. Beth **************************************See AOL's top rated recipes (http://food.aol.com/top-rated-recipes?NCID=aoltop00030000000004)

Lou- The new Registration is for the revised RootsWeb HelpDesk/Knowledge Base system that was explained in the RootsWeb Review article archived here: http://ftp.rootsweb.com/pub/review/2007/1219.txt As the article explains: "Registering helps the staff keep track of your questions and question history." Joan ------------- As volunteer board admins, are we now required to register with ANOTHER username and password just to report any board problems? Does anyone know what the reason for this is? Lou **************************************See AOL's top rated recipes (http://food.aol.com/top-rated-recipes?NCID=aoltop00030000000004)

Last week I sent an email to [email protected]_ (mailto:[email protected]) to report a problem with one of my board functions and received an email back stating the following: << You have successfully registered within this Knowledge Base. (This is NOT an account on the rest of the RootsWeb website.) Following is your Knowledge Base User ID and password:: Email Address: [email protected] Password: XXXXXXXXX We encourage you to login to our support site and change your password, by clicking the following link, or pasting it into your browser: _http://rootsweb.custhelp.com/cgi-bin/rootsweb.cfg/php/enduser/acct_login.php? p_next_page=myprofile.php_ (http://rootsweb.custhelp.com/cgi-bin/rootsweb.cfg/php/enduser/acct_login.php?p_next_page=myprofile.php) >> As volunteer board admins, are we now required to register with ANOTHER username and password just to report any board problems? Does anyone know what the reason for this is? Lou **************************************See AOL's top rated recipes (http://food.aol.com/top-rated-recipes?NCID=aoltop00030000000004)

Lately the boards on both sides have been iffy. One morning I can process objections in the morning, but not in the afternoon. Sometimes I can move a post, but cannot delete a post.......and sometimes I get the red error with an apology, and sometimes I don't. Sometimes I can download objections and other times they are there, but I can't get to them. Then a few posters complain that I am ignoring their objections......a few are pretty nasty about that perceived failure to respond. They must not be board admen's OR else they would better understand and demonstrate some patience. Just an observation. Sorry I have no answers..............or solutions. Tech help is needed. donkelly ----- Original Message ----- From: <[email protected]> To: <[email protected]> Sent: Saturday, December 29, 2007 4:27 PM Subject: Re: [BAd] The ongoing problems > Dan- > > No, the board problems are universal--not just on the RootsWeb side. > > Joan > ------------- > I thought someone said the board problems were only on the RootsWeb side, > but I get the same errors on Ancestry. > > Guess the boards will wait 'til Monday...or Wednesday due to the > holiday. > > Dan > > > > > **************************************See AOL's top rated recipes > (http://food.aol.com/top-rated-recipes?NCID=aoltop00030000000004) > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' without the > quotes in the subject and the body of the message > > > -- > No virus found in this incoming message. > Checked by AVG Free Edition. > Version: 7.5.516 / Virus Database: 269.17.12/1202 - Release Date: > 12/29/2007 1:27 PM > >

On Dec 29, 2007 2:17 PM, <[email protected]> wrote: > Lou- > > The new Registration is for the revised RootsWeb HelpDesk/Knowledge Base > system that was explained in the RootsWeb Review article archived here: > > http://ftp.rootsweb.com/pub/review/2007/1219.txt > > As the article explains: "Registering helps the staff keep track of your > questions and question history." I'm afraid I agree with Lou. Registering again just to use the Help segment doesn't make sense as we've already registered and Rootsweb should already know who we are. I can understand why it would be helpful to staff to be able to track user questions and history, but not understandable is why we need another registration for them to do that. It makes me wonder if our current registration(s) are an Ancestry function to which Rootsweb has no access. Beth -- "There are more molecules of water in a cup of water than cups of water in all the world's oceans. This means that some molecules in every cup of water you drink passed through the kidneys of Genghis Khan, Napoleon, Abe Lincoln, or any other historical person of your choosing." Astrophysicist Neil deGrasse in the Washington Post.

On Dec 27, 2007 9:51 AM, Beth Perry Johnston <[email protected]> wrote: > Thanks for asking the question I was about to ask.<g> Things are much, > much worse this morning. I was able to force My Alerts to display by > reloading the page several times, but that just shouldn't have to be > done. In addition, twice when I tried to make a message board post an > error message displayed and the message wasn't posted. Trying to get > any work done on the boards is impossible right now. > > Beth > Yes, much worse - my list of adminned boards are gone when I'm logged into the Admin Center. Yesterday, I was able to get to messages for several hours when in user mode, but then started having trouble again. On another note: too bad the new post on the Admin News board produced a "Error Retrieving Message" banner!!! Oh yeah, the "Knowledge Base" (no longer HelpDesk) blurp is in tiny font (literally 1/2 the size of the font on the rest of the page) with a background color that does *not* attract attention.... Really helpful. Dan

Rene, I apologize, I misunderstood what you were explaining. Laurie -----Original Message----- From: "Rene'" <[email protected]> To: <[email protected]> Date: Thu, 27 Dec 2007 15:45:05 -0500 (Eastern Standard Time) Subject: Re: [BAd] Board problems > Hi Laurie, > > What I meant was: the message about experiencing problems is on the > rootsweb side, there is nothing on the ancestry side in the help > section > about problems of any kind. The ancestry side is where I work and I > therefore missed that message. > > Rene' > > -------Original Message------- > > From: Laurie Lovelace > Date: 12/27/2007 3:12:39 PM > To: [email protected] > Subject: Re: [BAd] Board problems > > I just tried the ancestry side, and it still says error when I try to > review objections. Makes no difference. > Laurie > > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' without > the quotes in the subject and the body of the message

Hi Laurie, What I meant was: the message about experiencing problems is on the rootsweb side, there is nothing on the ancestry side in the help section about problems of any kind. The ancestry side is where I work and I therefore missed that message. Rene' -------Original Message------- From: Laurie Lovelace Date: 12/27/2007 3:12:39 PM To: [email protected] Subject: Re: [BAd] Board problems I just tried the ancestry side, and it still says error when I try to review objections. Makes no difference. Laurie

I just tried the ancestry side, and it still says error when I try to review objections. Makes no difference. Laurie -----Original Message----- From: "Rene'" <[email protected]> To: <[email protected]>, "Nan L Starjak" <[email protected]> Date: Thu, 27 Dec 2007 14:57:02 -0500 (Eastern Standard Time) Subject: Re: [BAd] Board problems > Thank Nan! > > It should be mentioned that the message is on the rootsweb side of > things, > not ancestry, which is the side I work from. > > Question, when things are reported to the helpdesk via the new help > pages, > has anyone gotten a response back that says the message was sent? I've > sent > a couple of questions/reports, but cannot tell if my message actually > gets > sent. I get a page that says I already have a registered email, but on > that > same page the "fill in the blanks to register" are still there but > empty. > Did I explain that right? > > Thanks, > Rene' > > -------Original Message------- > > From: Nan L Starjak > Date: 12/27/2007 12:25:38 PM > To: [email protected] > Subject: Re: [BAd] Board problems > > After you click on "Help" at the top, there is an announcement above > the new > help center. It basically says there are diffuculties with the boards > and > they appreciate our patience while they work on it. > > I'm glad someone told me I'm being patient. ;-) > > Nan > > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' without > the quotes in the subject and the body of the message

Thank Nan! It should be mentioned that the message is on the rootsweb side of things, not ancestry, which is the side I work from. Question, when things are reported to the helpdesk via the new help pages, has anyone gotten a response back that says the message was sent? I've sent a couple of questions/reports, but cannot tell if my message actually gets sent. I get a page that says I already have a registered email, but on that same page the "fill in the blanks to register" are still there but empty. Did I explain that right? Thanks, Rene' -------Original Message------- From: Nan L Starjak Date: 12/27/2007 12:25:38 PM To: [email protected] Subject: Re: [BAd] Board problems After you click on "Help" at the top, there is an announcement above the new help center. It basically says there are diffuculties with the boards and they appreciate our patience while they work on it. I'm glad someone told me I'm being patient. ;-) Nan

Rick- No they do NOT. It is NOT that the My Alerts page is not loading -- it is that the page is telling us we have no Message Board Alerts when I think Marilyn, and I KNOW I, should have hundreds of alerts. The Notifications came normally by email--but will NOT show up on the boards. They are NOT functioning properly for some of us and reloading a page is NOT the solution--they need to be fixed and I've reported it. Joan ------------- If you can't get your list in My Alerts come up, just hit the Refresh button on your browser. They'll pop up like normal. With any website that doesn't work right, "if it doesn't pop up, Refresh!" :-) Rick B **************************************See AOL's top rated recipes (http://food.aol.com/top-rated-recipes?NCID=aoltop00030000000004)

After you click on "Help" at the top, there is an announcement above the new help center. It basically says there are diffuculties with the boards and they appreciate our patience while they work on it. I'm glad someone told me I'm being patient. ;-) Nan -----Original Message----- >From: [email protected] >Sent: Dec 27, 2007 9:44 AM >To: [email protected] >Subject: Re: [BAd] Board problems > >Hi All, > >It's Thursday morning here and my boards still aren't working since >yesterday morning. Can't open any messages and can't see any of "My Alerts". >Since staff did away with the "Help Desk" yellow box notification system, is >there a notification page that can tell us what's going on and when/if it will >be fixed? > >Marilyn > > > >**************************************See AOL's top rated recipes >(http://food.aol.com/top-rated-recipes?NCID=aoltop00030000000004) > >------------------------------- >To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message

It's Thursday morning here and my boards still aren't working since yesterday morning. Can't open any messages and can't see any of "My Alerts". Marilyn -------------------- If you can't get your list in My Alerts come up, just hit the Refresh button on your browser. They'll pop up like normal. With any website that doesn't work right, "if it doesn't pop up, Refresh!" :-) Rick B