Sheepers, This is better than smashing a genealogical brick wall! It will save me a thousand bucks, at least for a while. What was making total hash out of my computer, even preventing Windows to load, was an incompatibility between Norton Antivirus 2002 and the version of ZoneAlarm I was running. Neither program was functioning properly. After sorting through tons of articles at the Symantec website, I stumbled over the proper one that explained it all. I had to uninstall Norton, uninstall ZoneAlarm, reinstall Norton. Things are back to normal. Sharon IBSSG