Uninstalled everything BK (except Databases) - Reinstalled full version and got it to "Run as Administrator" but nothing changes. Might it be something in the Gedcom heading that BK doesn't like? Fran On 02/07/2019 10:40 a.m., Fran L wrote: > Strangely there is no Compatibility on the Properties screen.   > However, on right click Delete and Rename have the Blue/Gold shield > [if that means anything].   Properties screen shot below. > > > I just realized that this problem started when I got my new laptop.   > Techs installed everything so perhaps missed something in installing > BK.   I am tempted to uninstall BK totally and start from scratch.  My > data files are all separate from the BK program so are safe, but will > await your suggestions. > > > Thanks, John > > > > > PROPERTIES: > > > > > On 02/07/2019 10:19 a.m., John Steed wrote: >> Hi >> >> Try this before starting BK >> >> Right click the BK icon and pick Properties, Compatibility tab, Run >> as administrator, and click OK. >> >> Then start BK and answer Yes if it ask if BK can make changes. >> >> Then try the Gedcom import again. >> >> John Steed >> >> ------------------------------------------------------------------------ >> *From:* Frances LaChance <singer.35@hotmail.com> >> *Sent:* Tuesday, July 2, 2019 2:01 PM >> *To:* John Steed >> *Subject:* Re: [BK] Re: Ancestry Gedcom problems >> Still the same - on the white screen the error message says: Error 52 >> Bad file name or number >> >> >> Is there a way to check permission for BK in Windows 10? >> >> >> Fran >> >> >> On 02/07/2019 7:51 a.m., John Steed wrote: >> > Hi >> > >> > It might be that Windows has protected some folders and BK is having a >> > problem writing to them. >> > >> > Try this >> > >> > In BK pick File, Open Database. >> > >> > In the Create box type >> > >> > C:\BK7\Britscompare >> > >> > Then click Create >> > >> > After you create that folder, then do the Gedcom import. >> > >> > If that works, then BK may only be having problems with your C:\Users >> >  folder   (Windows not giving BK permission.) >> > >> > John Steed >> > >> > >> ------------------------------------------------------------------------ >> > *From:* Frances LaChance <singer.35@hotmail.com> >> > *Sent:* Tuesday, July 2, 2019 2:00 AM >> > *To:* John Steed >> > *Subject:* Re: [BK] Re: Ancestry Gedcom problems >> > John; >> > >> > That didn't work. first error is: "can not create that note folder: 0 >> > ",  then the white close screen. then the Location 3 error. >> > >> > >> > I tried making a gedcom from Roots Magic and BK won't accept that >> either. >> > >> > >> > I've shut down my computer before trying but it's not that.    I had >> > almost this same problem with a BK gedcom not being accepted on World >> > Connect so wonder if it's my BK program.  Maybe need to install a >> clean >> > full version? >> > >> > >> > Fran >> > >> > >> > >> > On 01/07/2019 7:31 p.m., John Steed wrote: >> > > Hi >> > > >> > > Yes, Dropbox might be a problem while running a Gedcom import. >> > > >> > > Try making the new database somewhere else.  You can still >> compare it >> > > no matter where it is. >> > > >> > > John Steed >> > > >> > > >> ------------------------------------------------------------------------ >> > > *From:* Frances LaChance <singer.35@hotmail.com> >> > > *Sent:* Monday, July 1, 2019 9:30 PM >> > > *To:* John Steed >> > > *Subject:* Re: [BK] Re: Ancestry Gedcom problems >> > > HI John; >> > > >> > > Yes I opened a new database: >> > C:\USERS\FRANCES\DROPBOX\BK-DATA\BRITSCOMPARE >> > > >> > > Might Dropbox be the problem although it opened fine in Roots Magic. >> > > But I want to compare it to my BK database. >> > > >> > > Fran >> > > >> > > >> > > On 01/07/2019 5:08 p.m., John Steed wrote: >> > > > To Frances LaChance >> > > > >> > > > Location 3 is a "program" location that only I can use. >> > > > >> > > > Do NOT open your BK database with NotePad because that can damage >> > > the database. >> > > > >> > > > OK, did you have a blank empty BK database before you did the >> GEDCOM >> > > import? >> > > > >> > > > What is the exact name of the empty BK database folder that >> shows at >> > > the bottom of the main BK screen above "0 names" >> > > > >> > > > John Steed >> > > > >> > > > >> > > > ________________________________ >> > > > From: Frances LaChance <singer.35@hotmail.com> >> > > > Sent: Monday, July 1, 2019 5:00 PM >> > > > To: bk@rootsweb.com >> > > > Subject: [BK] Ancestry Gedcom problems >> > > > >> > > > BK 7.4.3  - Registered user >> > > > >> > > > >> > > > hi All; >> > > > >> > > > I d/l my tree from Ancestry as a gedcom and am getting this error >> > when I >> > > > try to enter it into a new database in BK: "Bad File Name" error >> > > > occurred at program location 3   I opened BK in Notepad but can't >> > figure >> > > > out which is location 3, nor what it should be. >> > > > >> > > > Any help appreciated, >> > > > >> > > > Fran >> > > >