Hi Paul (and everybody else who might have the problem!) The recurring debit is done via Futurepay which is part of Worldpay Go to http://www.worldpay.com/shopper/ see the FAQs You should be able to cancel your agreement there. You'll probably have to request a new UserID and Password (this isn't the Origins one) They send them to you as 2 separate E-mails I had a variation of the same problem - my credit card was renewed with a different expiry date which then caused the Origins renewal to bounce at Worldpay. In that case I got a msg about the rejection from Worldpay. Bill Deverell -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Paul Eggleton Sent: 18 July 2008 00:48 To: Bedford; Cornwall; London; Middlesex Subject: [BDF] off subject - Origins I apologize for posting this but it is genealogy related and I would like to find out others' situations. A couple of months ago I bought a month's subscription to OMS services tradining as Origins.net - the charge was £10.50 which I paid out of my UK credit card. They have continued to deduct two further monthly payments on the basis that the small rpint on the original email stated that I had to explicitly send them an email canceling the subscription. Well I have done and have requested a refund for 2 months on the basis of them using sharp U.S. type practice of automaticaly deducting unless I cancel. I have signed no documents to that effect. They don't answer my emails so I don't know now whether they will deduct yet another month's payment at the beginning of August. I can't believe I am the only person encountering this - has anyone else a similar experience. Once again apologies for using this forum but I know someone can help me and others. Thanks Paul The List Guidelines http://bedfordrootsweb.blogspot.com/ ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message