I had a similar experience (not with Origins, though). I don't think they will acknowledge your emails. I think your best recourse is through your credit card company. Tell them that you did not authorize those charges and you want that amount credited back to your account. They will probably want you to make the complaint and refund request in writing. They will then look at it and you MAY get your $ back. Good Luck, pam -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Paul Eggleton Sent: Thursday, July 17, 2008 5:48 PM To: Bedford; Cornwall; London; Middlesex Subject: [BDF] off subject - Origins I apologize for posting this but it is genealogy related and I would like to find out others' situations. A couple of months ago I bought a month's subscription to OMS services tradining as Origins.net - the charge was £10.50 which I paid out of my UK credit card. They have continued to deduct two further monthly payments on the basis that the small rpint on the original email stated that I had to explicitly send them an email canceling the subscription. Well I have done and have requested a refund for 2 months on the basis of them using sharp U.S. type practice of automaticaly deducting unless I cancel. I have signed no documents to that effect. They don't answer my emails so I don't know now whether they will deduct yet another month's payment at the beginning of August. I can't believe I am the only person encountering this - has anyone else a similar experience. Once again apologies for using this forum but I know someone can help me and others. Thanks Paul The List Guidelines http://bedfordrootsweb.blogspot.com/ ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message