If you will communicate with AOL in a positive manner with an e-mail as we have, you will receive your proper credit. They are really attempting to work out the problems they are having. There are just too many subscribers. They have a tiger by the tail and are still swinging. We have received credit for time not being able to get on line since we are on an unlimited plan, like you. Eventually, they do respond. It just takes time. The fact that one does not speak perfect English is an annoyance to those who do, but it does not mean there is lower intelligence. Let's all be a bit more patient and live with a bit more aloha. So, Aloha from sunny Hawaii. Joann