You say "37 markers". DNAGedcom only downloads information from your autosomal DNA.....not Y-DNA. If there are no Family Finder results in the account....the program just doesn't know what to do, so will hang. That may be why you are having a problem. Karin Corbeil On 9/24/2013 2:42 PM, autosomal-dna-request@rootsweb.com wrote: > Message: 1 > Date: Tue, 24 Sep 2013 11:15:02 -0400 > From: Janis L Gilmore<janis.gilmore@gmail.com> > Subject: Re: [AUTOSOMAL-DNA] download through DNAGedCom.com > To:autosomal-dna@rootsweb.com > Message-ID:<B826F659-6B81-4B33-8B9A-34D93D5A57A8@gmail.com> > Content-Type: text/plain; charset=us-ascii > > I am trying to set up the spreadsheet via DNAGedCom.com download. It says to be patient for up to 15 minutes. Mine has been winding for an hour and is not finished. We have a really nice internet connection, so that shouldn't be it. > > Though it does occur to me that my husband (a producer of variety shows) is working with music from the internet at the same time--perhaps he is stealing too much bandwidth. : ) > > Or could it be because this particular DNA kit is only complete up to 37 markers (the rest are still in the works)? Too many matches because of the low number of markers? > > Clearly, I am new to this. But determined to learn. > > Janis Walker Gilmore > Pawleys Island, SC, & Seattle, WA