I have a situation with FTDNA that I am extremely disappointed in and I would like to know if there is a logical explanation. I would also like to know who to contact to try and get an explanation. I had my father's YDNA tested in 2004. He died in 2006. When the FF test came out I was very interested in having my father tested. I inquired as to whether or not there was enough DNA in storage to do this and was told probably not. So through the months and years I monitored the mailing lists to see if this might change. Sure enough I started reading of similar cases that the requirement for DNA for the FF test had come down considerably. So I inquired again and was told that in all probability there was enough. I jumped on it and ordered the test in July. The test was assigned a batch number than a completion date estimate. The completion date was extended several times and then something happened that I hadn't wanted to see. I recently received a kit in the mail that requested more DNA. I was told "in all probability" so I understand there was a chance there wasn't enough DNA. But in the intervening time between July and now several things happened that make me wonder if "mishandling" came into play. First I'm a project admin and I received an email that one of my participants had his FF results uploaded. The thing is he had not ordered FF and there were no FF results. He had ordered a 111 marker upgrade and after four delays it has come in. I received an email back that stated "The email was sent to you since you are in the same project. This information is given so you know what tests they have had so you can compare with the tests that you have had. You might want to contact your project administrator for more information on this." I immediately replied that I was the project admin and what was going on? I received this reply "Recently a glitch in our lab ordering system entered an order for Family Finder for you in addition to the test or tests you ordered. You may have already gotten some match notifications and wondered why you were receiving them. We apologize for any confusion or inconvenience this might have caused you. We're working on entering the front-end order that will allow you to have access to the Family Finder results - the very same test that normally retails for $289 will be available through your myFTDNA page as early as the end of next week at no charge to you. However, in the event you would prefer not to have it, we can remove the Family Finder from your page. Again, we apologize for the error, but hope you benefit from the results!" This member has not ordered FF and to this day he doesn't have any FF tests listed as being ordered. At the same time this was going on I'm reading many things on the mailing lists re goofs, screw-ups and other bad things going on with FTDNA. I think you can see why I'm not asking FTDNA about this situation. I'm hoping someone can give me a contact that might give me some info. If there is a logical explanation as simple as not enough DNA then so be it. But I can't help but think something was mishandled and I have lost a golden opportunity to test my Dad. At the time I place the order I was wishing there was some way to flag the test as being a deceased person.