good to know, thank you. On Fri, Oct 04, 2013 at 10:46 AM, Jeff Snavely wrote: > There could be a glitch in the system that is preventing the match > from showing up. Earlier this week I noticed that the chromosome > browser at FTDNA quit working for my dad's kit. The list of his > matches shows up in the selection box on the left, and it says the > number of matching segments in the selected matches list at the top > when I select some of them, but the actual chromosome image, tables > and downloaded csv files are all blank as if he doesn't have any > segments in common with anybody that I select. I'm not having any > problems using the chromosome browser for any of the other kits that I > administer. I have reported the problem to them and they sent back a > message acknowledging that they received the report, but it still > hasn't been fixed as of this morning. > > On 10/3/2013 9:25 PM, Barton Lewis wrote: >> I did what was suggested and asked James and Phil (my mother's >> matches) to >> send me their downloaded results for chromosome 20 where they share >> overlapping DNA with my mother and her sister. James and Phil are ICW >> each >> other. Phil shows the following segment data for James: >> >> 42994328 51684283 16.90 2884 >> >> But James does not show Phil in his chromosome browser download on >> chromosome 20, or anywhere in his file (he sent me the whole file). >> >> James also sent me the downloaded match file listing his matches, >> their >> contact info and amount of shared DNA etc. and Phil IS on the list >> with >> 47.02 total cM and 16.9 longest segment. >> >> These files were downloaded by James and Phil using dnagedcom.com. >> Everyone >> mentioned here tested at FTDNA. >> >> How could Phil be missing from James's chromosome browser download? >