That would not be related -- it probably means that they couldn't extract enough DNA on the first time around and they will try again. But where did you get that 800 number? AFAIK, 23andMe doesn't have one. Googling the number brings up something about kidney stones. Ann Turner On Mon, Nov 25, 2013 at 9:22 AM, bittle1@frontier.com <bittle1@frontier.com>wrote: > Called the 800-239-5230 , 23andMe and "all CR are busy taking other > calls, Your wait time is 30 minutes". > > > > > >________________________________ > > From: "bittle1@frontier.com" <bittle1@frontier.com> > >To: "autosomal-dna@rootsweb.com" <autosomal-dna@rootsweb.com> > >Sent: Monday, November 25, 2013 10:55 AM > > >Subject: Re: [AUTOSOMAL-DNA] 2013 > 23andMe, Inc. 11/22/13 warning > letter from the Feds > > > > > >I received an email from 23andMe, Sunday 11-24-13 telling me that I would > have to be retested at no charge. > >Wonder if the FDA letter had anything to do with testing being suspended > until compliance? I have tested with Ancestry and FTdna with no problems re > the saliva sample. >