Jan, I am disappointed to hear that Maxi still has its problems. Twelve months ago I ventured in to that site and I thought it was fantastic until I clicked on the wrong button by mistake and couldn't return to the previous page - it gobbled up my money as well. The good news part is that I sent an email regarding the problem to the contact person and received an almost instant reply. Then, surprise, surprise, about four months later a letter arrived from the Justice Department (a bit scarey) and in it was a cheque refunding the $8.50 I'd 'lost'. So my suggestion is that you email an explanation of what has happened - and then be patient. I figure that if Maxi gets enough feedback that one day they will fix the problem but if people just accept they've lost the money why bother...... a good revenue earner! I was very polite and said how much help the site was because I really do think it has great promise - if only they'd get it right with the credit card bit! Regards, Wendy -----Original Message----- From: Jan Roberts <janroberts@net-tech.com.au> To: AUS-VIC-GIPPSLAND-L@rootsweb.com <AUS-VIC-GIPPSLAND-L@rootsweb.com> Date: Monday, 10 July 2000 5:49 Subject: [AVG] Re: Vic Heritage >A couple of points - a) the URL seems to be incomplete in Dianne's message >and b) I'm not sure why you say "back on line again, but now you have to >pay" - it is my understanding that one has always had to pay to search >Victorian BDM indexes through Maxi. >And a word of warning if you haven't tried to search the indexes yet - Maxi >is very unforgiving if you click the wrong button. It is also unforgiving >if you click the right button sometimes. Several times I have found myself >with a debit of $10.00 when the system has "locked me out" either because >I've clicked the wrong button and can't go back, or last time when I clicked >the correct button and the system took me to the wrong place and I couldn't >go back - yet I had only "spent" $3 or $4 of my minimum $10.00 initial >charge. It gets worse - if I had wanted to start the search again (and risk >another $10) I would have to pay to re-view all of the pages I've already >viewed which didn't have "my" ancestor's information. e.g. I've looked at >four pages of names and registration details, and on the fifth page I get >locked out. There are, say, three pages to go. I search again, and have to >"spend" 50c per page to "view" the first five pages again, even though I >have already paid to view them (and lost a further "unspent" $7.50 of my >$10.00 minimum) and know that they don't contain the person I am looking >for. >I do have to say that the delivery of ordered certificates can't be faulted >though. I searched late one Thursday afternoon and had the certificates in >my letterbox (snail mail!!) on the Monday morning. Even got an unexpected >bonus - for on looking at the "additional" entries on one death certificate >I found the entry for a daughter of the woman I had sent for - complete with >her married name and names of children, previously unknown!! > >Jan Roberts >Researching: SULLIVAN; LORING; BUTLER; JONES; PATERSON; BENNETT; HAWTON; >MOORE; DANIEL(S); >RILEY; YOUNG; SCUTT; SILK / SHEEDY; GOOD; WALSH; CULLEEN(E)Y; POULSEN; >JARRETT; ROBERTS; HEPPLE; CAPSTAFF; HARVEY among others! > > > >==== AUS-VIC-GIPPSLAND Mailing List ==== >SPAM is posts to multiple lists, especially when it relates to non-Gippsland material. It aggravates the listowner, and if bad enough will result in unsubscription. >