Thank you for that Nivard Managed to do that and will download your recommendation. However still can’t use Ancestry. One thing I am finding is that if I search for ancestry.co.uk and then try to click on the site - it tries to take me to ancestry.com.au but that the site doesn’t open. I can’t work out why I keep getting redirected?Regards Jan Sent from Windows Mail From: Nivard Ovington Sent: ‎Thursday‎, ‎March‎ ‎27‎, ‎2014 ‎10‎:‎30‎ ‎PM To: Victoria Rootsweb Hi Jan Each time you visit any site you get a temporary internet file and or cookie, these build up and up and can clog a system slowing it down and causing symptoms & glitches such as you are getting, slow opening or partial pages etc A user should clear cache and cookies regularly as a housekeeping exercise When you visit a site you will download a new up to date cookie anyway Clearing them will also reduce the tracking by companies of your movements and web browsing It depends upon the browser how you clear them For Win 7 or 8 and Internet Explorer see :- <http://windows.microsoft.com/en-gb/windows-vista/delete-temporary-internet-files> If using a different browser check help or google clearing temporary internet files <insert browser name> There is a very useful utility called Ccleaner which can do this for you, I have used it for years and run it daily after each session and on the odd occasion I get page load problems Its a free utility from Piriform <http://www.piriform.com/ccleaner/download> There are paid versions but the free version is excellent and will do all versions of browser Once downloaded, should you install it just keep an eye open for other installations in the process, it may suggest you also install the browser Chrome for example, its just a matter of keeping an eye open and unticking a box, it is a free utility after all On first running it may take a time as you will be quite surprised what is building up on your computer, largely without your knowledge You can also run it in Analyze mode which simply looks and lists the files you have but does not clear them On first running any housekeeping exercise such as clearing cookies, it may remove a cookie that automatically logs you into a site (such as Ancestry) once run that cookie may be deleted and the next time you go to Ancestry you would need to log in again, that would remain until you next run Ccleaner However Ccleaner can be taught to retain the cookies you want to save (such as Ancestry for logging in) but on first run I would advise clearing all Ccleaner is updated regularly If you have any other questions feel free to ask Nivard Ovington in Cornwall (UK) On 27/03/2014 11:31, Jan Moon wrote: > Um Nivard, I hate to admit I don’t know how to do that - can you pls explain? > > Jan ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message