Hi Jenny, Bit difficult to identify the problem without knowing too much about it. It may be as Bill as suggested, because MS DOS is the basis for all Windows type software. Apparently in the early days of popular computing - around the mid 1980's - computer users found learning, or understanding the MS-DOS command lines too difficult. Mr. Microsoft, in his wisdom, "invented" Windows which is a visual representation of MS-DOS. In the past when I have had a problem, I have found the Help Desk technicians excellent at solving problems. So too, with local computer techs. Two drawbacks: First, the Help Desk techs may not help because your computer is out of the help period (although you may be able to pay a fee) and second, the local techs will charge. You need to be able to explain in detail what is the problem; when I did this, that happened etc. Cheers, Tony