This is a Message Board Post that is gatewayed to this mailing list. Classification: Query Message Board URL: http://boards.ancestry.com/mbexec/msg/rw/kV.2ADE/1784.2 Message Board Post: Thanks for posting this....you can add my name to those that have tried to get this imaging problem resolved. It seems that something can be done about getting this issue taken care of. At least you have taken some steps to try to fix it. Thank you for taking this step in letting others that they are not alone in this problem.