This is a Message Board Post that is gatewayed to this mailing list. Surnames: SCOTT, MAXWELL, FROST, THOMPSON, NAUMAN, SELF, MORAVA, ARTER, HIXSON, MCCOMBS, RAYL, DORROUGH, YOUNG, MOORE, STONE, LOYD, FRIDDLE, MORRIS, STREET, BAILEY, MING, OWENS, PIKE, BROWN, HARGER, POTTS, HUTCHINS, TANNER, EZELL, HICKS, BECK, SKAGGS, JOBE, etc.... Classification: Query Message Board URL: http://boards.ancestry.com/mbexec/msg/an/kV.2ADE/1784 Message Board Post: ..I have come across a major problem within the ancestry.com records for the WWI Logan County, AR records. When a person wants to view the actual images of these records, these are NOT available for viewing. I have sent many many requests & complaints over the last year to have this problem cleared up. I was advised from ancestry that each invididual record has to be submitted with all the info pertaining to ones ancestor(s) BEFORE they can fix this "minor" problem(s). The roll numbers for these records are 1530474 and 1530475, Logan County only. I have been able to access all other counties with no problems. If you are researching your ancestor(s) from Logan County and come across their WWI registration card(s) and you want to view the actual record, you can NOT!!! Please sumbit that "error processing image request" page with your ancestors info so ancestry will get this fixed. The easiest way to do this is: Find your ancestor(s) info page; then highlight from the words "World War I down to the Roll #"; right click & copy the info; click on the words "view image" under the miniature actual document; the next page will come back & state "error processing image request"; on this page in the top right corner, click on the words "having problems viewing image"; once this is done, a new box will appear stating "Report an Error". Scroll down and click on the "image missing" category; in the Description box, right click your mouse & paste your info into this box; click submit; click close box. ***This will have to be done for every single one of your ancestors for Logan County.*** I have submitted more than 300 requests (as I do many look-ups for others), without results other than to advise me of the above just last week. I have spoken to them on the phone and was advised it would be taken care of, at least 40 times over the last year! I believe if they receive enough complaints from other paid subscribers, they may get this taken care of. These records are crucial for genealogists, as they contain lots of important info. Thank you for reading this and taking the time to submit these requests... Logan County Researcher, Smiley :-))