This is a Message Board Post that is gatewayed to this mailing list. Classification: Query Message Board URL: http://boards.ancestry.com/mbexec/msg/an/kV.2ADE/1784.1 Message Board Post: I too have had the same problem. I have done exactly what you said to do and it has not done any good. I even wrote a letter of complaint. All I got from Ancestry was a letter telling me that they would cancell my subscription after the effective date. Good luck getting them to do anything!