In a message dated 8/30/2006 1:58:42 P.M. Eastern Standard Time, VandA121@aol.com writes: I installed the AOL Internet and Security on my computer, except I had just tried to install Norton's Anti Virus which would not activate and I had no intention of paying a fee to talk to a technician -- I had all ready tried getting the answer from Symantec's website, and reading other people's comment who were having the same problem. I *think* in trying to find an answer I also read that Kaspersky's website mentioned AOL's security in a favorable light. My suggestion is to go to the AOL Safety and Security center and follow the directions. Sharon suggested this to me last night and it was done almost immediately. If I understood the instructions, *anyone* can. Good luck Virgene Did you have a Firewall and Anti-Virus running while downloading AOL's Safety & Security Center. If you did, please tell me how. I have tried twice while running Zone Alarm and Avanta and they blocked AOL's S&S from loading or something. I got an error message when the download finished and I could not find the download on my computer. Lloyd