_Message From AOL's CEO_ (http://daol.aol.com/newaol/email) _Back to AOL Announcement_ (http://daol.aol.com/newaol) Alert Me Sign up to receive an alert from AOL when new features become available to you.E-Mail: Important AOL Announcement Frequently Asked Questions About the New AOL 1. _Why Is AOL Doing This?_ (http://daol.aol.com/newaol/announcement_faq#1) 2. _What Is Included for Free?_ (http://daol.aol.com/newaol/announcement_faq#2) 3. _What Don't I Get for Free?_ (http://daol.aol.com/newaol/announcement_faq#3) 4. _I'm Thinking About Switching to Broadband: What Should I Do?_ (http://daol.aol.com/newaol/announcement_faq#4) 5. _Does AOL Work With Any Broadband or Dial-Up Provider?_ (http://daol.aol.com/newaol/announcement_faq#5) 6. _Where's the Catch?_ (http://daol.aol.com/newaol/announcement_faq#6) 7. _When Can I Get AOL for Free?_ (http://daol.aol.com/newaol/announcement_faq#7) 8. _Does This Mean I Can Stop Paying for AOL?_ (http://daol.aol.com/newaol/announcement_faq#8) 9. _Will There Be a Service Disruption if I Choose the Free AOL Option?_ (http://daol.aol.com/newaol/announcement_faq#9) 10. _Will I Be Bombarded With Advertising if I Choose the Free AOL Option?_ (http://daol.aol.com/newaol/announcement_faq#10) 11. _What if I Still Need Internet Access?_ (http://daol.aol.com/newaol/announcement_faq#11) 12. _Can I Keep Using AOL in Spanish or English?_ (http://daol.aol.com/newaol/announcement_faq#12) 1. Why Is AOL Doing This? To give members more choice and flexibility so they can get the online experience that's right for them. As AOL changes, other sources of revenue (such as advertising) will allow us to offer many of our services free of charge. _Back to Top_ (http://daol.aol.com/newaol/announcement_faq#top) 2. What Is Included for Free? Regardless of how you choose to get online, here's what you'll get for free from AOL: An email account with up to seven screen names, the Buddy List® feature, Address Book, AOL software, comprehensive safety and security protection, Parental Controls, access to millions of online videos, AOL® Radio with XM and more. _Back to Top_ (http://daol.aol.com/newaol/announcement_faq#top) 3. What Don't I Get for Free? There will still be a monthly charge to use AOL to connect to the Internet, and we will offer several reliable and affordable options, on both dial-up and broadband. These options will include access to our 24/7 Live (telephone) Customer Support, which is not available with our free services. Additionally, we will offer various a la carte products and services, many of which we will announce this fall. _Back to Top_ (http://daol.aol.com/newaol/announcement_faq#top) 4. I'm Thinking About Switching to Broadband: What Should I Do? AOL offers several reliable and affordable options for switching to a high-speed (cable or DSL) Internet connection. Call us at 1-800-984-7134 to find out if the service is available at your home address. If you purchase your high-speed Internet connection separately, you can still use AOL's free services -- including email, video, radio, online security and more. _Back to Top_ (http://daol.aol.com/newaol/announcement_faq#top) 5. Does AOL Work With Any Broadband or Dial-Up Provider? Yes, AOL works with any dial-up or broadband provider. You do not need to change your email address or do anything differently. Once you connect to the Internet with your dial-up, cable, DSL, satellite or wi-fi provider, you simply go to AOL.com or start your existing AOL software. For information on how to set up your AOL software to work with another provider, please go to _http://help.aol.com_ (http://help.aol.com/) and search for "Connection" or _click here._ (http://help.channels.aol.com/topic.adp?topicId=ART_218344) AOL will continue to provide several reliable and affordable options for connecting to the Internet, on both dial-up and high-speed (cable or DSL) plans. Please call 1-866-280-0618 to find out more about the connectivity plans AOL provides. _Back to Top_ (http://daol.aol.com/newaol/announcement_faq#top) 6. Where's the Catch? There is no catch. Choose to connect to the Internet however you want, and enjoy the benefits of AOL's software, email, and features at no extra cost. We'll still have pay plans for people who need an Internet connection and full customer support, as well as certain a la carte services, but anyone can use AOL's free features regardless of how they get online. _Back to Top_ (http://daol.aol.com/newaol/announcement_faq#top) 7. When Can I Get AOL for Free? If you already have an alternative way to connect to the Internet, either by dial-up or broadband, you can move to the free AOL plan and continue to access your AOL e-mail, software, and security features. To change your current AOL plan, simply call Member Services at 1-800-984-6207 and select the Billing Option when prompted. _Back to Top_ (http://daol.aol.com/newaol/announcement_faq#top) 8. Does This Mean I Can Stop Paying for AOL? That depends. You can choose the free AOL option and stop paying for Internet access and customer support from AOL if you have another way to get online. Once you're online, you can continue to use AOL's software, email and security features at no charge. We will, however, continue to offer dial-up and high-speed (cable or DSL) plans for those who need a connection to the Internet and customer support. _Back to Top_ (http://daol.aol.com/newaol/announcement_faq#top) 9. Will There Be a Service Disruption if I Choose the Free AOL Option? No -- you should be able to continue accessing the AOL software, your email account and additional AOL features, as long as you have a connection to the Internet. Make sure you first start up your Internet connection before you open your AOL software. _Back to Top_ (http://daol.aol.com/newaol/announcement_faq#top) 10. Will I Be Bombarded With Advertising if I Choose the Free AOL Option? We do not anticipate significant changes to the advertising and pop-up policies in place on the AOL.com Web site and throughout the AOL service. _Back to Top_ (http://daol.aol.com/newaol/announcement_faq#top) 11. What if I Still Need Internet Access? AOL will continue to offer several reliable and affordable options for connecting to the Internet, on both dial-up and high-speed (cable or DSL) plans. _Back to Top_ (http://daol.aol.com/newaol/announcement_faq#top) 12. Can I Keep Using AOL in Spanish or English? Yes, you can continue to use AOL in the language that you prefer -- Spanish or English. _Back to Top_ (http://daol.aol.com/newaol/announcement_faq#top)