In a message dated 8/10/2006 9:31:56 PM Eastern Standard Time, Mkdb1405@aol.com writes: I can't even log in. When I type in my info, the screen just goes blank. Same when I click on "I forgot". Can I contact them and have them work on it from their end? Kay See if you can get to a direct link to the request password site: << http://boards.ancestry.com/mbexec?htx=requestpassword&r=rw&p=&onok=http%3A%2F%2Fboards.ancestry.com%2Fmbexec%3Fhtx%3Dadmin.main%26r%3Drw%26p%3D >> Make sure you include the complete URL above in the brackets -- it will be more than one line long. Joan