Lloyd, I had a Windows firewall running and didn't know it until I began checking in the Control panel. I clicked on the Firewall icon and it showed that it was "on". So yes, I did have that. The Norton AntiVirus 2005 had been removed automatically when I was downloading and installing the 2006 version of Norton. So I really only had a firewall. I had installed the Norton from a disk, but since it would not activate, I had no antivirus protection at the time I was installing AOL's version. The installation of the AOL Safety and Security Center did the rest. I don't know how, but it is there and I have to sign in each time prior to clicking on the AOL icon and signing in again. The Security Center has a box asking for user name and password. Hope this helps Virgene In a message dated 8/30/2006 3:43:54 P.M. US Eastern Standard Time, LloydLHite31@aol.com writes: In a message dated 8/30/2006 1:58:42 P.M. Eastern Standard Time, VandA121@aol.com writes: I installed the AOL Internet and Security on my computer, except I had just tried to install Norton's Anti Virus which would not activate and I had no intention of paying a fee to talk to a technician -- I had all ready tried getting the answer from Symantec's website, and reading other people's comment who were having the same problem. I *think* in trying to find an answer I also read that Kaspersky's website mentioned AOL's security in a favorable light. My suggestion is to go to the AOL Safety and Security center and follow the directions. Sharon suggested this to me last night and it was done almost immediately. If I understood the instructions, *anyone* can. Good luck Virgene Did you have a Firewall and Anti-Virus running while downloading AOL's Safety & Security Center. If you did, please tell me how. I have tried twice while running Zone Alarm and Avanta and they blocked AOL's S&S from loading or something. I got an error message when the download finished and I could not find the download on my computer. Lloyd