Do not go to Keyword Billing. Just click on "My Account" which appears on the AOL welcome page (just below the "search" box). Answer the Account Security Question and you will be taken to page showing your current account and below that the "Pending Plan" which will supposedly take effect on your next billing date. Vonda In a message dated 8/12/2006 5:11:53 P.M. Central Standard Time, VanetteHobbs@aol.com writes: I tried Woody's suggestion, copied below. Keyword Billing also puts me in the same loop. I tried it by typing in the word Billing and also by clicking on the word Billing from their menu. No dice. Vanette