Thanks Sharon, I will try this. Will it still give me an error report if I have to completely shut down the computer. How about if I have to use ctrl-Alt-Delete and reloaded AOL? Sorry I am so dense about these things, but I am learning with the help of all of you on this list. Connie n a message dated 8/15/2006 3:19:25 PM Eastern Standard Time, DULCICH6@aol.com writes: When this happens, or rather *after* this happens and you are back to working again, Click on the Help at the top of the AOL screen. Then click on About AOL and then press the CTRL key and the letter E at the same time and take a look at your error log. Sharon