In a message dated 8/10/2006 7:18:42 P.M. Pacific Standard Time, Mkdb1405@aol.com writes: I did get into IE. I never use it and didn't think about that. But it is still the same result. And they sent me my password, which I had, but still get only the blank page. I emailed them through the contact channel, maybe tha=ey can tell me something else. I have no idea what rebuilding the adapter involves. Kay --------------------- Kay, Rebuilding the adaptor is a simple one-click procedure, but since you are having the same result with IE, I doubt that AOL's adaptor has become corrupted. This is most likely not an AOL problem. Can you get to other websites or is Ancestry the only thing that comes up blank? If it's only Ancestry, try doing a hard refresh by loading the Ancestry page (even if it's blank) and then holding down the shift key while you click on the refresh button. The refresh button on AOL is to the left of the browser box where you entered the URL and looks like circle with an arrow at the end. Sharon

Kay I had a similar problem recently with the Ancestry search page, which was cured by deleting the cache. I was using Firefox rather than AOL or IE, but wonder if you may need to do the same? AOL 9 help tells me - To clear the browser cache (Microsoft Internet Explorer 5.5 and higher) 1. Click the Settings icon on the AOL toolbar. 2. In the Settings window, click Internet Settings. 3. In the Temporary Internet Files section, click Delete Files. 4. Click OK. Anne > > In a message dated 8/10/2006 7:18:42 P.M. Pacific Standard Time, > Mkdb1405@aol.com writes: > > I did get into IE. I never use it and didn't think about that. But it is > still the same result. And they sent me my password, which I had, but still > get > only the blank page. I emailed them through the contact channel, maybe > tha=ey > can tell me something else. > I have no idea what rebuilding the adapter involves. > Kay > > <<snip>>